General Services Manager

This is a General Services Manager role with Fronditha Care based in Melbourne, VIC, AU == Fronditha Care == Role Seniority - mid level More about the General Services Manager role at Fronditha Care Brief Description About Fronditha Care Fronditha Care is an award-winning not-for-profit aged care provider, specialising in providing culturally sensitive aged care for people of all backgrounds for more than 46 years. We provide a wide range of aged care services and programs to support elders and their families. Through our core values of Respect, Do Right, Bring Joy and Inspire Better, we deliver a Bounty of Care that provides for the cultural, spiritual and health needs the elders in our care. More than 1000 people choose to work at Fronditha Care, caring for elders across our 5 residential facilities in Melbourne and Newcastle, in their homes and in the community, across metropolitan Melbourne. About The Opportunity We are seeking a General Services Manager to lead the non-clinical operations at our Clayton aged care home. This role oversees catering, cleaning, laundry and maintenance services, ensuring the delivery of high-quality, safe and efficient support services that contribute to the wellbeing of our residents. As a key member of the leadership team, the General Services Manager is responsible for ensuring operational processes run smoothly and meet all regulatory and registration standards. The role also manages workforce planning, rostering and procurement activities within delegated authority, ensuring services are delivered in line with Fronditha Care’s policies, procedures and approved systems. The Day-To-Day Responsibilities Lead and deliver an exceptional resident experience across catering, cleaning, laundry and maintenance services in line with aged care standards. Manage workforce planning, master rostering and staff utilisation to ensure adequate coverage, minimise agency use and support team performance. Oversee food services, dining experience and food safety compliance to meet dietary, regulatory and satisfaction standards. Ensure operational compliance including WHS, infection control, audits, emergency preparedness and contractor management. Manage budgets, procurement, inventory and administrative systems to ensure cost control and accurate reporting. Lead, coach and develop ancillary teams through effective onboarding, performance management and continuous improvement initiatives. What Success Looks Like For This Role Minimum 3 years’ experience in aged care, health or hospitality within a regulated environment. Relevant tertiary qualifications in Business/Health Management or equivalent experience (Certificate IV in Ageing Support advantageous). Strong knowledge of aged care standards, accreditation requirements and compliance frameworks (food safety, hygiene, WHS). Proven leadership experience managing diverse teams to deliver person-centred, high-quality services. Demonstrated ability to manage workforce planning, rostering systems (e.g. UKG), procurement and operational administration. Strong stakeholder engagement, communication and customer service skills. Experience driving continuous improvement and maintaining compliance within service delivery. Culturally sensitive with experience supporting diverse communities (Greek language skills highly regarded). Why choose a career with Fronditha Care? Fronditha Care is driven by our ethos of providing a Bounty of Care that extends to our clients and employees. We are committed to creating a safe, inclusive workplace that sets our people up for success and helps them grow in the workplace and in life. Our Benefits Above award pay with annual pay increases under respective Enterprise Agreements. Salary packaging up to $15,900 per annum of pre-tax income. Meal and entertainment benefits up to $2,650 per annum. Benefits available through Fronditha Care’s superannuation partner. Gender neutral paid parental leave of 6 weeks. Ability to purchase additional annual leave. Enhanced leave entitlements for employees covered by respective Enterprise Agreements. Learning and development, career pathway opportunities, communities of practice and other learning programs. Access to our health and wellbeing program including EAP support for personal and professional assistance. If you are looking for a rewarding career and for a role where you can make a positive impact in people’s lives, then we’d love to hear from you. Apply online now. The successful applicant will also be required to undergo a current Police Check. Please email your resume to mariasara.ta@fronditha.org Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Fronditha Care team