Job Description
Job Description Job Title: GIS Manager Posting Start Date: 3/27/26 Job Description Primary Role Responsible for providing leadership, guidance, and hands-on assistance to resources in support of providing complete, accurate, and current American Water core network GIS data; ensuring efficient attention to and completion of defined goals, objectives, and core GIS responsibilities, adhering to standard operating procedures and GIS/QAQC/GNSS best practices. Hybrid Key Accountabilities Monitor and manage GIS budgets and schedules of projects. Lead, mentor, and assist GIS technical staff with defined State primary GIS responsibilities. Adhere to company-wide GIS initiatives, strategies, and best practices. Monitor and respond to metrics, driving high performance. Participate in and work with other American Water committees and initiatives aimed at developing, deploying, and maintaining standard operating procedures and GIS/QAQC/GNSS best practices. Develop and provide reports and presentations to senior management and initiate other communications, as required. Interact with other groups within the business such as field operations and engineering/construction to ensure we are providing complete, accurate, and current American Water core network GIS data.Continue to develop leadership skills and expertise in GIS. Participate in workshops, training, or vendor presentations introducing new/evolving GIS and GNSS technology. Proactively provide feedback to regional GIS lead, as well as providing and soliciting input and feedback from peers and key stakeholders. Ensure staff using GIS has training and technical support, as needed. Performs other related duties as assigned. Knowledge/Skills Proficient to advanced level understanding of water and wastewater network structures and can apply that knowledge to creating and maintaining American Water GIS data. Knowledge of how GIS integrates with other utility-based software. Knowledge of systems such as computerized maintenance management systems (CMMS), customer service systems, financial systems, and project management systems. Proficient to advanced level understanding of GIS methodologies, ESRI software, GNSS, and web and database applications. Ability to handle multiple projects and deadlines. Strong coaching, mentoring, and developing skills. Ability to structure and conduct fact-finding interviews at various levels within the organization. Ability to identify and resolve complex issues. Effective verbal and written communication skills. Strong interpersonal skills (e.g., persuasion, negotiation, listening, cooperation, tact, diplomacy, problem solving, internal consulting, etc.). Excellent analytical, technical, and problem-solving skills. Analyzes and resolves business issues through the application of critical reasoning skills and general business experience. Excellent written and verbal communication skills (e.g. fluency, report writing, developing materials and presentations). Experience/Education Associate’s degree or equivalent work related experience. Bachelor’s degree preferred. 10+ years of related work experience of which a minimum of 5 years with GIS/GNSS. Proven experience managing large GIS initiatives. Utility experience preferred. Travel Requirements Periodic local travel; occasional national travel (state visits, conference, etc.) Indoor and outdoor environment Other Drives Performance - Setting clear, challenging, collaborative goals and expectations for people that are aligned with business objectives. Tracking and measuring progress, providing feedback and making adjustments as necessary. Delivers Results - Delivers bottom line results through bold, decisive actions, working through risks and uncertainty to create opportunity. Continually raises standards and promotes entrepreneurial behavior. Influences - The ability to articulate an objective or idea in a compelling manner, so that others are persuaded to act on its merit. Customer Focus - Identifying, understanding and meeting customer expectations both internally and externally. Sharing Knowledge & Expertise - Drives business performance by developing and contributing specific technical or professional knowledge, skills and experience. Demonstrates a professional attitude. Teamwork - Committed to working collaboratively to achieve business goals, building cohesiveness and identity with a work group, and valuing individual perspectives and contributions. Competencies Prioritizes & Role Models Safety Self-Awareness Develops Talent Plans, Aligns, & Directs