Job Description
At Cornerstone, we are dedicated to enhancing the global experience of our Solution Consultants (SCs) and helping our Sales organization by providing them with robust baseline demo portals, seamless support for shared demo instances, and by managing projects that directly benefit our sales organization and mainly the Solution Consulting community. Our GPE Team plays a vital role in empowering our SCs and other teams that use demo portals and ensuring that they can deliver top-notch presentations to our clients. We are looking for a dynamic and motivated Analyst to join us in this exciting journey. Position Overview: As a Global Portal Experience Analyst, you will be pivotal in optimizing and evolving the demo portal ecosystem by leveraging cutting-edge technologies, including AI-driven tools, to enhance sales enablement and the overall Solution Consultant experience. Reporting to the Manager, you will support, maintain, and innovate demo portals and shared demo instances, while also driving project execution that reflects business priorities. Your role includes troubleshooting, process optimization, and AI adoption to automate and improve workflows for SCs and sales teams globally . In this role you will... Demo Portal Development & Optimization: Continuously update and enrich baseline demo portals to reflect the latest product offerings, user feedback, and sales scenarios. Proactively identify opportunities to streamline processes and enhance portal performance. Technical Support & AI-enhanced Troubleshooting: Provide expert-level support for shared demo instances, quickly resolving issues and efficient ticket management practices (ServiceNow or similar platforms). Project Management & Process Improvement: Lead and collaborate on cross-functional projects that improve demo assets and maximize user experience and efficiency. Collect and prioritize req