Job Description
Description The Digital Modernization Sector at Leidos is seeking a Tier II Incident Management Technicianto support computer data communications systems, providing network event management and incident troubleshooting. Technicians provide additional support by ensuring network devices meet baseline configurations, software, and network performance standards. Technicians will make extensive use of Microfocus tools, ServiceNow, and knowledge of the various levels of the Open Systems Interconnection (OSI) model to complete daily network Operations and Maintenance (O&M) tasks. This is a day time Panama Shift with a 6am-6pm schedule. The job duties of theGNOC Tier II Incident Management Technicianare as follows: Support the installation and maintenance of the client Local Area Network (LAN)/Wide Area Network (WAN) devices. Respond to, update, and resolve incident tickets within ServiceNow. Administer networks including hardware, systems software, applications software, and all hardware configurations. Coordinate network operations, maintenance, repairs, or upgrades. Perform configuration management functions such as validating topology drawings and ensure that asset management records are accurate. Leverage knowledge of OSI layers 1, 2, and 3 to troubleshoot various network faults and performance issues Configure and troubleshoot layer two switching (Virtual Local Area Networks (VLANs)) Modify and troubleshoot layer three routing across the enterprise network. Conduct extensive troubleshooting of Multiprotocol Label Switch (MPLS) across the WAN. Participate in evaluation of new network technologies and provide recommendations to the network architecture team regarding the integration of these technologies into the existing network. Ensure adeq