Job Description
Job Type Full-time Description Position Summary GBC Food Services is seeking a highly capable, execution-focused Regional Director of Cut Produce Merchandising and Operations to lead operational performance, franchisee success, client partnership, and brand execution across a multi-region portfolio of prepared foods franchise kiosks. This role is responsible for driving consistent execution across assigned markets by partnering with franchisees, field leaders, host-location clients, internal operations teams, Quality Assurance, Training, Finance, Human Resources, and senior leadership. The Regional Director will serve as a key business leader responsible for improving sales performance, protecting food safety and brand standards, strengthening franchisee and client relationships, and ensuring field teams execute with urgency, discipline, and accountability. The ideal candidate is a strong multi-unit operator with deep experience in food service, franchise operations, retail food programs, or prepared foods environments. This leader must be comfortable operating in a fast-paced, field-based business where success depends on operational discipline, strong relationship management, data-driven decision-making, and the ability to influence results through both direct and indirect leadership. Highlights Lead regional operational performance across assigned prepared foods franchise kiosks. Support franchisee execution, sales growth, food safety, and brand consistency. Partner with host-location clients and internal teams to resolve operational barriers. Analyze performance trends and lead structured improvement plans. Develop regional field leaders and reinforce a culture of ownership and accountability. Scope and Objectives Role The Regional Director of Prepared Foods is accountable for leading regional execution across assigned prepared foods kiosks, franchise operators, field leaders, and host-client relationships. The primary objectives of the role are to: Drive operational excellence across assigned prepared foods locations. Improve franchisee and operator performance through coaching, accountability, and business support. Protect brand standards, food safety, and customer experience across all assigned locations. Strengthen host-client relationships through proactive communication, execution discipline, and issue resolution. Increase sales, profitability, and operational consistency through data-driven field leadership. Develop regional field teams and build a high-performance operating culture. Identify and resolve execution gaps before they become client, food safety, financial, or brand risks. Essential Duties And Responsibilities Regional Operational Leadership Lead operational performance across assigned prepared foods franchise kiosks and regional markets. Ensure consistent execution of company standards related to food safety, product quality, merchandising, sanitation, customer experience, staffing readiness, and brand presentation. Conduct regular field visits to evaluate kiosk performance, observe execution, identify gaps, and support corrective action. Partner with franchisees, operators, regional managers, program directors, and internal teams to ensure locations operate to GBC standards. Establish clear expectations for execution, follow-up, and accountability across assigned markets. Identify underperforming locations and lead structured improvement plans to stabilize operations. Ensure field leaders are actively reviewing store conditions, franchisee execution, client feedback, sales trends, and compliance risks. Franchisee and Operator Performance Support Serve as a strategic and operational partner to franchisees and approved operators within the assigned region. Provide guidance, coaching, and business support to help franchisees improve execution, sales, customer experience, and compliance. Monitor franchisee performance and identify trends related to staffing, ordering, production, product availability, shrink, service quality, and store-level execution. Support onboarding, development, and performance improvement of franchisees and operators. Partner with internal teams to escalate franchisee concerns, operational barriers, training needs, or compliance risks. Help franchisees understand and execute company standards while maintaining appropriate franchisor-franchisee boundaries. Support conversion, stabilization, and growth initiatives related to new and existing franchise locations. Food Safety, Quality Assurance, and Brand