Job Description
Grooming Salon Leader, Petsense Overall Job Summary This position is responsible for leading the operations of the grooming salon, achieving targeted goals and driving results to grow the business. This includes overseeing daily operations of the salon, training and coaching staff, and providing exceptional customer service to all pet parents and their pets. Essential Duties and Responsibilities (Min 5%) As a Salon Leader, it is essential that you be available, flexible, adaptable and service-oriented, as you must be able to fulfill all of the the following requirements: Maintain regular and predictable attendance. Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs. Take the initiative to support selling initiatives (TEAM): Thank the Customer Engage with the customer and/or pet Advise products or services Make it Memorable Salon Leaders are required to perform a combination of the following duties throughout their day. Although daily tasks may vary day to day, our business and staffing model makes it essential every Salon Leader be able to perform and demonstrate all of the following duties accurately, efficiently, and safely on a regular basis and without advance notice in partnership with the Store Manager: Manage the day to day operations of the Groom Shop; including scheduling, safety checklists, and salon audits All grooming SOP's and salon must be audit compliant and cleanliness standards adhered to at all times Place monthly supply orders with the approval of SM staying within the monthly salon budget Assist in hiring and onboarding all new Groomers and Groom Technicians. This includes ensuring timely comp