Job Description
Grooming Salon Leader Petsense Overall Job Summary This position is responsible for leading the operations of the grooming salon, achieving targeted goals and driving results to grow the business. This includes overseeing daily operations of the salon, training and coaching staff, and providing exceptional customer service to all pet parents and their dogs. Essential Duties and Responsibilities (Min 5%) As a Salon Leader, it is essential that you be available, flexible, adaptable and service-oriented, as you must be able to fulfill all of the the following requirements: Maintain regular and predictable attendance. Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs. Take the initiative to support selling initiatives (TEAM): Thank the Customer Engage with the customer and/or pet Advise products or services Make it Memorable Salon Leaders are required to perform a combination of the following duties throughout their day. Although daily tasks may vary day to day, our business and staffing model makes it essential every Salon Leader be able to perform all fo the following duties accurately, efficiently, and safely on a regular basis and without advance notice: Manage the day to day operations of the Groom Shop; including scheduling, safety checklists, and salon audits Assist in hiring and onboarding all new Groomers and Groom Technicians. This includes ensuring timely completion of all training requirements, mentoring where needed throughout training and evaluating potential and current employee grooming skills Partner with Store Manager daily/weekly; filter communication to salon and manage business to plan Drive sal