Job Description
Frederik Meijer Gardens & Sculpture Park Guest Engagement & Experience Advisor Location: Grand Rapids, MI Schedule: Part-Time, Seasonal, Hourly Non-Exempt | 25-29 hours per week, may include evenings and weekends | Anticipated employment period is through August, based on operational needs. Employment is temporary and will conclude at the end of the season; continued or future employment is not guaranteed. Department: Guest Services Reports To: Guest Relations Manager Direct Reports: None Be Part of a World-Class Guest Experience At Frederik Meijer Gardens & Sculpture Park , every guest interaction helps shape how visitors experience art, culture, nature, and hospitality. Our Guest Engagement & Experience team plays a vital role in creating a welcoming, inclusive, and memorable environment for guests from around the world We are seeking a Guest Engagement & Experience Advisor who enjoys helping people, solving problems, and delivering exceptional service in a dynamic, guest-focused environment. This role serves as a frontline ambassador for the organization, supporting ticketing, guest information, memberships, and overall visitor experience with professionalism, warmth, and care. Why This Role Matters This role is often one of the first and most consistent points of contact for our guests. Advisors help ensure every visitor feels welcomed, informed, supported, and valued throughout their experience. Through thoughtful service, operational awareness, and strong communication, this role directly contributes to guest satisfaction, accessibility, and the overall reputation of the organization. What You’ll Do Offer Welcoming & Inclusive Hospitality Serve as a warm, professional first point of contact for all guests Foster an inclusive and accessible environment for diverse audiences Create positive interactions that reflect organizational values and service standards Support Guests & Visitor Communication Answer questions related to admissions, exhibits, programs, events, and policies Provide clear, guest-friendly communication tailored to varying needs and situations Assist guests with wayfinding, accessibility support, and general visitor information Ticketing, Membership & Transactions Process ticket sales, membership renewals, registrations, and guest check-ins Handle payments accurately and securely Share membership opportunities in a welcoming, service-oriented manner Guest Care & Service Recovery Respond calmly and professionally to guest concerns or complaints Help resolve issues while maintaining a positive guest experience Escalate complex situations appropriately when needed Utilize Technology, Systems & Data Accurately Utilize ticketing, membership, and guest information systems accurately Maintain attention to detail with transactions, data entry, and guest records Protect guest privacy and confidential information Ensure Teamwork & Operational Excellence Support cleanliness, organization, and readiness of guest-facing spaces Collaborate with colleagues to support daily operations and events Adapt to changing operational needs, schedules, and guest volume What You Bring Minimum of 1 year of customer service, hospitality, retail, attractions, entertainment, or guest-facing experience (required) Experience working in high-volume, guest-centered environments Experience with POS systems, ticketing platforms, membership systems, or guest databases Strong interpersonal, communication, and problem-solving skills Ability to remain calm, professional, and adaptable in fast-paced environments Strong attention to detail and accuracy with transactions and data entry Comfort learning and utilizing multiple systems and technologies Ability to work independently and collaboratively as part of a team Flexible available including evenings, weekends, and holidays Education: High school diploma or GED equivalent, preferred. Preferred: Customer service or hospitality-related certifications, preferred. First Aid/CPR/AED certification, preferred. What Makes This Opportunity Unique Serve as a key ambassador for a nationally recognized cultural destination Interact with