Job Description
Description Room Service Ambassador (In-Room Dining) | Horseshoe Bay Resort Location: Horseshoe Bay, TX (The Tower, Palm Villas, and Waters Lakeside) Employment Type: Full-Time (Hourly, Non-Exempt) Deliver Luxury to the Doorstep The lake life is calling! At Horseshoe Bay Resort , our guests expect world-class service without ever having to leave the comfort of their rooms. As a Room Service Ambassador , you are the face of our premium In-Room Dining experience. You don't just deliver food; you deliver a private, upscale dining event for our guests across our most prestigious accommodations. If you are an organized, fast-paced hospitality professional with a passion for "Aggressive Hospitality" and a commitment to excellence, your success story starts here. Your Impact: The Private Dining Experience You are responsible for the seamless execution of room service orders, from the initial setup to the final retrieval, ensuring every guest contact is professional and polished. Key Responsibilities: Aggressive Hospitality: Provide prompt, courteous service, utilizing suggestive selling techniques and expert menu knowledge (including proper vocabulary and pronunciation). Service Execution: Follow standardized procedures for serving guests as outlined in our luxury standards; maintain your station and equipment in "resort-ready" condition. Technical Accuracy: Utilize Point of Sale (POS) systems correctly for order tracking and billing. Efficiency & Retrieval: Proactively monitor corridors and elevator landings to retrieve used trays/carts, ensuring the resort remains clutter-free. Operational Readiness: breakdown trays in the dish area, sanitize non-pape