Job Description
This is a temp to hire full-time position that requires at least 30 hours/week. Schedule varies and can offer some flexibility but requires availability to work weeknights and weekends. WHO WE’RE LOOKING FOR The GRAMMY Museum is an exciting and interactive celebration of the power of music occupying a vibrant space in downtown Los Angeles. Four floors of cutting-edge exhibits, interactive experiences, and films provide a one-of-a-kind visitor experience - engaging, educational, celebratory, and inspirational. The Guest Services Associate is a highly motivated individual who is engaged in the world of music. You will be responsible for providing information about the GRAMMY Museum to guests and visitors, as well as assist management in all matters related to ticketing and retail store operations. WHAT YOU’LL DO Assist customers with ticket purchases by using TicketSocket/Universe and cash handling. Keep track of timed ticket allotments to monitor the Grammy Museum’s capacity limits. Provide information to guests and visitors about the GRAMMY Museum. Oversee ticket operations in manager’s absence and follow procedures for opening/closing ticket booths. Accurately reconcile all ticket sales at the end of each business day. Work closely with our operations staff to monitor crowd flow and capacity limits. Maintain cleanliness of workstation and retail store at all times. Assist management with special projects. Assist store manager with all store duties, including opening/closing retail store and ensure store is maintained and stocked. Recommend, select, and help locate merchandise. Give tours to groups of adults or students as needed. Other duties as assigned. SKILLS & EXPERIENCE High School Diploma or equivalent. Previous retail experience including with retail store merchandise displays and promotions. Strong cash handling experience and experience operating a POS/register system. A dynamic and positive personality with demonstrated professionalism and respect when dealing with clients, customers, and team members. Exceptional customer service skills with the desire to lead by example. Excellent oral/written communication skills. Bilingual language skills a plus. Must be punctual in reporting to work and returning from breaks. PHYSICAL DEMANDS FOR CERTAIN ROLES The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for long periods of time, and work at a computer for long periods of time. Employee must have a vehicle and be able to lift up to 50lbs. SALARY AND BENEFITS The starting hourly rate for this position is $20.00 per hour, benchmarked against industry standards. Rates for positions required to be in specific geographic locations reflect the corresponding labor market. The actual offer extended will depend on the candidate's experience, qualifications, and the role's requirements. Staff positions working 20+ hours per week also receive our comprehensive benefits package (with medical, dental, and vision coverage, a 401k match, generous paid time off, and more). Explore our career opportunities to join a team that values creativity, innovation, and diversity. ABOUT THE RECORDING ACADEMY AND ITS AFFILIATES GRAMMY MUSEUM The GRAMMY Museum is a nonprofit organization dedicated to celebrating and exploring music from yesterday and today to inspire the music of tomorrow through music preservation, education, exhibitions, and public programming and aims to create a world in which shared love of music sparks curiosity, creativity, and community. Programs include GRAMMY in the Schools education programs that are offered year-round for students, teachers, and schools throughout the United States. RECORDING ACADEMY The Recording Academy represents the voices of performers, songwriters, producers, engineers, and all music professionals. Dedicated to ensuring the recording arts remain a thriving part of our shared cultural heritage, the Academy honors music's history while investing in its future through the GRAMMY Museum, advocates on behalf of music creators, supports music people in times of need through MusiCares, and celebrates artistic excellence through the GRAMMY Awards—music's only peer-recognized accolade and highest achievement. As the world's leading society of music professionals, we work year