Job Description
Position Description Position Overview: Acts as the first point of contact for building tenants, deliveries, and visitors by providing information and directions at on-site courthouse locations, or by receiving and processing maintenance and service requests at the central customer service center. Will work with security, constables, and building staff to very courteously ensure guests have appropriate badging and credentials, or can get in touch with the folks to escort them accordingly. Job Duties: Represents the department helping with service requests, information, and directions both in person and on the phone. Interacts with elected and appointed officials, contractors, vendors, user tenants, the public, and co-workers. May work at the customer service center, assisting visitors and processing and distributing work tasks using the department's enterprise system. May work in Harris County courthouses, directing the public and visitors to the appropriate courts and floors. May operate passenger or freight elevators in court buildings to escort visitors, employees, jury panels, prisoners, or convicts, if required. Responds appropriately to fire alarms at first-floor Fire Control Stations in the courts buildings and directs emergency response services to the correct location. May provide administrative support tasks, such as preparation of correspondence or periodic reports, as needed. Daily work location may change depending on support and coverage needed for events or staffing. Subject to working early morning, evening, weekend, and emergency events as required. Performs other duties as assigned. Harris County is an Equal Opportunity Employer https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net . This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate. Requirements Education: High school diploma or GED equivalent. Experience: Four (4) years’ experience in a customer service environment is required. Post-high school education may be substituted for required experience on a year-for-year basis. Licensure : Valid Texas Driver’s License and a good driving record. Knowledge, Skills & Abilities (KSAs): Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Must be able to gather information and compose accurate and concise written summaries of service requests, including correct grammar and spelling. You must competently use a microcomputer, MS Office software, and be capable of learning Maintenance Service Request (MSR) software applications. Must be detail-oriented and have analytical abilities to collect, organize, and communicate information. Must be able to communicate diplomatically and always maintain a courteous and helpful manner. Must be able to work effectively in a team environment. Must be able to pass security checks, including obtaining clearance for the Criminal Justice Information Services (CJIS), and drug tests, as required. This position is Safety Sensitive and subject to random drug and alcohol screening. Emergency Deployment & Continuity of Operations Requirement: In accordance with Harris County’s Continuity of Operations Plan (COOP) Policy, this position is subject to emergency response and deployment protocols. The employee may be designated as supporting a Mission Essential Function (MEF) and must: Participate in the classification process of departmental staff based on MEF responsibilities. Be available for temporary deployment to an alternative work location, role, or telework assignment during emergency events. Confirm work assignments with their supervisor prior to reporting to any worksite during such events. Remain flexible in assuming alternative duties as directed to support County operations continuity. NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation, but ONLY information stated on the application