Guest Services Supervisor

Are you passionate about creating exceptional customer experiences and leading a team that helps every guest feel welcomed, supported, and engaged? As the Guest Services Supervisor, you’ll play a key role in shaping the guest experience at Champions Club through world-class service, leadership, and community connection. The City of Southlake is a place where we come together to enrich the quality of life for those who live, work, and play here. We strive to exceed expectations by delivering memorable experiences, world-class services, and a thoughtfully planned, well-maintained City. The Southlake Way inspires us to respectfully deliver excellent services, creating positive and lasting impressions. What You Will Be Doing: Our professionals are the most important resource in our service commitment to our customers. We nurture a progressive environment where challenging, empowered, and purposeful work is celebrated. Our Guest Services Supervisor for Champions Club oversees customer-focused guest services and facility operations for the Recreation Division. This is accomplished by developing, planning, promoting, implementing, and supervising all aspects of guest services and child watch, including interacting with citizens, volunteers, City officials, employees, and the general public, and supervising assigned recreation staff. Other duties will include performing administrative and technical tasks, developing long-range guest services goals, managing expenditures, and providing support to the Recreation Division. To view the complete Guest Services Supervisor job description, please click here. The Benefits of Working in Southlake: Competitive pay and exceptional medical, dental, and vision benefits Retirement program (TMRS) with City matching 2:1 Vacation (3 weeks after 1 year), Sick, and Holiday pay City paid LTD, AD&D, and Life insurance Longevity Pay Tuition Reimbursement Complimentary membership to Champions Club at The Marq Southlake Ongoing training City provided certifications Employee Assistance Program What You Bring To Us: Bachelor's Degree or equivalency. Two (2) to five (5) years of experience. Ability to work early mornings, evenings, weekends, and holidays. Possession of, or ability to obtain, American Red Cross CPR certification. Possession of, or ability to obtain, American Red Cross First Aid and AED certification. Ability to remain flexible with your schedule. You work for the greater good of the City and live the values every day. You graciously serve those who live, work, and play here. You are a good steward of City resources and are empowered to make decisions aligned with the City's strategy. You anticipate customer needs and relentlessly pursue solutions . You take pride in your work . It's your community! You are warm and sincere and listen with empathy . You own the experience and make each moment memorable. Applications will be accepted until May 22, 2026