Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. NOTE: This position is open to all locations within the continental United States, as long as residence is within one hour from a major airport. Extensive travel up to 75% required. Responsibilities Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking installs and upgrades a limited range of company products according to technical documentation and company guidelines to ensure that customer’s equipment operates efficiently. Demonstrate to customer equipment operation and specification according to Customer Acceptance Procedure (CAP). Works under limited direct supervision. Minimum Required Skills And Knowledge Knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout and calibration of electronic equipment. Knowledge of and professional technical experience with micro-computers/PC based systems. Customer focused attitude. Articulate and skilled in interpersonal communication. Fluency in the local language and in English, both written and spoken. Other Desired Skills And Knowledge Unix knowledge required. Basic computer usage and debugging skills. Fundamental knowledge of networks and networking techniques. High School Degree or equivalent 0 – 1 year of experience. Basic understanding of imaging systems. Required Certifications and Training: Obtains and completes LMS training plan specific to assigned responsibility. Familiar with business tools such as all Microsoft Office products with HCM (e.g., Workday) or equivalent ERP product and productivity software desired. Desire to build a career here. Company Car Provided - Can be used for personal use Overtime Eligible Differential of 10% Bonus of 5% Robust Benefits To Include Tuition Reimbursement Position must have full access to VMS client sites to perform the essential functions of this position. Many VMS clients require VMS employees and representatives to meet certain “Vendor Credentialing” requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of VMS employment in this position. Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver’s license, SSN) Criminal background checks Drug screens Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing. Who we are : We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare.