HarleyDavidson Dealership Service Advisor

Salary Range: $15.50 per hours plus commission (commission based) competitive commission Job Summary: We are seeking a highly motivated and customer-oriented Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service, coordinating vehicle repairs and maintenance, and ensuring customer satisfaction. If you have a passion for Harley-Davidson and enjoy working in a fast-paced environment, we want to hear from you. Responsibilities: – Greet customers and provide them with a warm welcome – Listen to customer concerns and accurately document their vehicle’s issues – Schedule appointments for vehicle repairs and maintenance – Provide cost estimates for repairs and obtain customer approval – Coordinate with service technicians to ensure timely completion of repairs – Communicate with customers regarding the status of their vehicles – Upsell additional services or products that may benefit the customer Process customer warranty and obtain authorization before beginning repairs – Process payments and handle cash transactions – Maintain accurate records of all service transactions, and customer communications. Requirements: – Previous experience in the automotive industry Must be super organized and take responsibility – Strong mechanical knowledge and understanding of vehicle systems – Excellent customer service skills with the ability to build rapport with customers – Ability to effectively communicate technical information to non-technical individuals – Proficient in cash handling procedures – Familiarity with BMW, Harley-Davidson, and Indian preferred. – Knowledge of TalonEs. – Detail-oriented with strong organizational skills – Ability to work in a fast-paced environment and handle multiple tasks simultaneously without excuses Drug test and background check will be done - No felons ! Must have clean driving record. Min