Job Description
The Delivery Manager will coach and manage the delivery operations and the The Delivery Manager will coordinate and work effectively and efficiently with sales associates, customer service, warehouse, furniture prep, and delivery personnel to continuously improve delivery processes and procedures and exceed customer service expectations. mornings, evenings, holidays and weekends with prolonged periods of standing. Routing software and Dispatch Tracking software a plus. improve processes, maximize efficiency and exceed customer service Commitment to AFW’s safety policies and procedures and the ability to promote Coach the delivery teams to safely handle furniture to prevent even Establishes schedules and provides continual training to team members with an Interviews, hires, and assists in the training of new team members. Appraises employee performance, communicates goals and expectations, provide Addresses customer complaints and resolves problems as needed. Ability to conform to shifting priorities, demands, and timelines and Must possess great time management and organizational skills. Professional with good communication skills and customer service experience Knowledge of GPS equipment Concrete Flooring * American Furniture Warehouse is a retailer of home furnishings, operating in on our ability to offer value and service to our customers. you become part of a professional, customer service oriented company. 401k, medical, dental, vision and a host of voluntary programs including life insurance, disability, all at affordable rates.