Job Description
Food and Beverage Manager Full-time Job-Category: Food & Beverage Job Type: Permanent Job Schedule: Full-Time Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest. The Food and Beverage Manager is responsible to administer the successful planning, organization, and coordination of all food and beverage activities, while providing exceptional 5-diamond service. Adherence to established policies, standards and procedures are required at all times in order to achieve high levels of customer satisfaction, quality service, compliance with corporate policies and procedures and local regulations while meeting/exceeding financial goals. The Food and Beverage Manager will lead a service team of colleagues to a common goal for the guest, colleague, owner and brand awareness. Compensation: $82,000.00 - $85,000 Annual Salary Plus bonus Floor presence during shift, greeting and interacting with guests Perform daily inspection for readiness according to standards Responsibility for all opening/closing procedures of shift, including Log Book, pre-meal shift, guest comment card process, and menu engineering Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards Responsible for maintaining the highest standards of service and ambiance Supervision of tabletop presentation for meal service. Supervise and direct service Handle guest complaints in the most diplomatic manner Ensure food quality and 100% customer satisfaction Complete menu knowledge (breakfast, lunch, dinner, bar and wine pairing) Maintaining inventory of equipment, linen and other supplies Profit & Loss management by following cash control/security procedures manages labor, review financial reports, and takes any appropriate actions Monitoring and controlling Micros system in appliance to guest checks and hotel reports Monitor speed of service and exercise quality control for both food and beverage Schedule dining room personnel with forecasted business ensuring that staffing is adequate and yet within budgetary goals Maintain safety by adhering to stated safety policies and handle guest and employee accidents Ensure Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met Promote and maintain good employee relations between service kitchen and dining room conducts performance appraisals, take disciplinary action, motivate and train Wine list development Responsible overall for the delivery of wine service Working along with the culinary team, by pairing and suggesting wines that will best complement each particular food menu item Working on the floor as sommelier assisting in service and elevating our service performance while in direct contact with the restaurant patrons Maintenance of all wine lists and menus Freestanding restaurant experience necessary or luxury hotel experience a plus Strong food/wine and liquor knowledge Excellent customer service skills Clear concise written and verbal communication skills in English, second language is an asset Must be proficient in Microsoft Office, namely Word and Excel Must have excellent organizational, interpersonal and administrative skills and excellent attention to detail Ability to deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse angry situations and collect accurate information in order to resolve conflicts Ability to calculate/analyze data Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, desire to provide exceptional customer service and ability to improve the bottom line