Job Description
About The Company This is a high-growth, venture-backed company building an AI-driven platform focused on modernizing finance and back-office operations. The product helps organizations automate core workflows across billing, payments, reporting, and financial processes, enabling teams to reduce manual work and improve operational visibility. The company is early-stage, well-funded, and based in New York, with a strong technical and domain-focused founding team. About The Role The company is hiring a Head of Implementation to build and scale its customer delivery function. This is a player-coach role where you will lead the implementation strategy while staying close to complex, high-impact customer deployments. You will define how the platform is delivered, partner cross-functionally with Product, Engineering, and Operations, and build the systems, processes, and team needed to support rapid growth. What You’ll Do Own the Implementation Function Build and scale the implementation team, including hiring, onboarding, and development Define team structure, roles, and performance expectations Establish delivery standards and best practices Lead Strategic Implementations Stay hands-on with complex or high-priority customer implementations Oversee end-to-end onboarding, including process mapping, system configuration, and integrations Ensure successful and efficient go-lives for key accounts Build Scalable Processes Design and implement repeatable playbooks and workflows Improve internal tooling, data visibility, and operational efficiency Drive consistency across implementations as the company scales Act as a Functional Expert Translate business and operational requirements for customers Ensure alignment between platform capabilities and client workflows Partner Cross-Functionally Work closely with Product and Engineering to surface insights from implementations Influence product direction based on customer needs and delivery experience Drive Performance and Accountability Track delivery metrics and team performance Identify bottlenecks and implement solutions to improve speed and quality Ensure a high standard of customer experience What They’re Looking For 6–10+ years of experience in implementation, onboarding, or professional services within SaaS or fintech Experience leading and scaling an implementation or delivery team Strong understanding of business process workflows, systems, and integrations Experience working with ERP or financial systems (e.g., NetSuite, QuickBooks) Proven ability to manage complex customer implementations end-to-end Strong leadership, communication, and cross-functional collaboration skills Background in finance, accounting, or business systems is a plus Based in NYC and comfortable with an in-office environment Why This Role This is an opportunity to take ownership of a critical function at an early-stage company operating at the intersection of AI and business operations. You’ll have a direct impact on how the product is delivered, how the team is built, and how the company scales its customer base.