Job Description
Head of Northeast Retail Operations (Deregulated Retail Power)- Full Time Location: Syracuse, NY, 13202 What you will be doing: Own operational excellence in functional areas including customer care, complex billing, account maintenance, and collections Implement systems, processes, reporting, and controls to drive efficiency Support business expansion efforts in accordance with target operating model - including through products, markets and by merger and acquisition Create structure to help us manage, operate and lead more effectively Build relationships with key vendors to support our current business and future growth, driving system, process and transformational change throughout Ops Develop leaders within the company and setting them on a path for management Establish and maintain team focus by developing and communicating goals Work collaboratively with other leaders and other departments to support their efforts in accomplishing company goals Develop others by delegating responsibility and providing feedback Experience you will need: 5-10 years' experience in a management role in the energy industry Prior experience as a leader Prior experience in delivering transformational business and platform change and delivery of successful outcomes (i.e., seeing through to the end) A good understanding of workflow management Acting as a leading collaborator across multiple business teams Experience as a manager responsible for ensuring rigor and discipline in day-to-day business operations Top reasons to work for our client: Great team environment! CEO is well respected by team! Inclusive Workplace Awesome career development opportunities! Competitive Rates