Job Description
DESCRIPTION Build the Future of Personal Communication with Alexa+ Come define what it means for AI to communicate on behalf of humans. With over 600 million Alexa-enabled devices in customers’ homes, Amazon is entering a new era—where advances in generative AI are transforming Alexa from a reactive assistant into a proactive, deeply personal communications partner. Alexa+ represents a step-change in how people connect: with each other, their communities, and the digital world. At Alexa Connections, our mission is to build the most trusted AI communication layer in the world—one that helps customers get things done effortlessly while creating meaningful, human moments at scale. We own end-to-end communication experiences across: Household connection (Announcements, Drop-In) Global communication (Video & voice calling, messaging, email, sharing) AI-powered productivity (calendar/task extraction, intelligent summarization, proactive assistance) We are also pioneering real-time, multimodal AI primitives that power experiences across the Amazon ecosystem—spanning Alexa, Fire TV, Ring, and beyond. Generative AI is not a feature here—it is foundational to how we build, ship, and scale. Who You Are A product leader with deep experience in communications, messaging, or conversational platforms (e.g., chat, voice, collaboration tools, or social products) Proven track record of owning 01 and 1N product evolution at scale Strong technical fluency in distributed systems, real-time communications, and/or AI/ML-powered products Exceptional at navigating ambiguity and driving clarity across large, complex organizations Known for customer obsession, high judgment, and crisp executive communication Passionate about building products that are not just useful—but delightful, trusted, and human-centered Key job responsibilities Own the vision: Define and evangelize a bold, multi-year product strategy for AI-driven communication experiences Build at platform scale: Create extensible primitives and experiences that span devices, surfaces, and modalities Deliver business impact: Own adoption, engagement, revenue growth, and long-term ecosystem value Drive complex execution: Lead cross-functional teams across engineering, science (ML/AI), design, and go-to-market Make high-stakes tradeoffs: Balance innovation, technical investment, latency, privacy, and customer trust Raise the bar on talent: Hire, mentor, and scale a world-class team of Technical Product Managers Shape the narrative: Influence senior leadership and align stakeholders with clear, compelling communication About the team Alexa Connections is a highly distributed team across six Amazon approved sites. We have industry experts in real time communications, computer vision, media processing, consumer facing UX. We imbibe Amazon's Leadership Principles, hold each other accountable and have lots of fun while building a product billions of our users love. You will constantly help us foster a culture where everyone can do their best work. BASIC QUALIFICATIONS 6+ years of team management experience Bachelor's degree Experience owning/driving roadmap strategy and definition Experience with feature delivery and tradeoffs of a product PREFERRED QUALIFICATIONS Experience delivering consumer software products and services in a high growth environment Experience building and scaling communications/messaging products. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a wor