Head of Retail Operations

Job Description As the Head of Retail Operations for the California market, you will lead and manage retail store teams while driving the successful execution of retail strategies that support sales growth, profitability, customer satisfaction, and brand awareness. This role requires a hands-on and dependable leader with strong merchandising instincts, visual and store design sensibility, and the ability to translate strategy into action across multiple locations. The ideal candidate brings deep experience in retail operations along with strong product selection ability, a sharp aesthetic point of view, and a proven track record of planning, executing, and implementing projects that improve store performance. This person should be highly reliable, trusted to take ownership, and capable of helping shape a scalable retail model as the business grows. Job Duties Lead and manage retail store teams across the Greater Los Angeles area to ensure successful execution of the retail operations strategy and achievement of sales, profit, customer satisfaction, and brand awareness goals. Drive operational excellence across all locations, ensuring consistency in customer experience, merchandising standards, store presentation, and day-to-day execution. Collaborate closely with cross-functional partners and vendors, including marketing, merchandising, design, logistics, and other corporate teams, to support store growth, brand building, and customer engagement initiatives. Apply strong product selection judgment informed by solid merchandising experience to support compelling assortments and commercially successful in-store presentations. Provide leadership and direction on store visual merchandising and store design, bringing a strong aesthetic sense and ensuring stores reflect the brand in a consistent, elevated, and commercially effective way. Conduct regular store visits to evaluate operational effectiveness, visual presentation, merchandising execution, and team performance, then provide clear, actionable feedback to store leadership. Oversee project planning, execution, and implementation for new initiatives, operational improvements, and store-related projects, ensuring timelines, quality, and business goals are met. Demonstrate the ability to drive profitability at the store level, with a strong understanding of the levers that improve performance for individual locations. Support store expansion efforts by providing informed recommendations on store location selection. Direct real estate relationships are not required; the company may partner with a real estate agency to support this process. Help refine and scale retail operating models, with experience in replicating successful store models considered a strong plus. Oversee the recruitment, training, and development of store managers and their teams, fostering a high-performance culture rooted in accountability, ownership, and execution. Track, analyze, and report on key performance indicators including sales growth, profitability, customer satisfaction, brand awareness, and team performance, using insights to inform decisions and improve results. Enhance and enforce SOPs and retail processes to ensure operations are efficient, scalable, and aligned with company goals. Ensure all retail stores remain compliant with local, state, and federal regulations, including health, safety, and labor laws, and maintain a safe and legally compliant operating environment. Skills & Experience Bachelor’s degree or above in Business Administration, Marketing, Retail Management, or a related field. 8+ years of experience in retail operations management, with at least 3 years managing multiple stores across the US. Strong merchandise experience with demonstrated product selection ability and commercial judgment. Experience in store visual merchandising and store design, with a strong aesthetic sense and attention to brand presentation. Proven ability to plan, execute, and implement projects effectively in a fast-paced retail environment. Demonstrated success driving profitability and improving performance at the individual store level. Strong understanding of retail operations processes and customer service standards. A dependable, trustworthy, and accountable leadership style, with a reputation for getting things done. Ability to provide thoughtful recommendations on store location selection; real estate agency relationships are not required. Experience replicating successful store models is a plus. Strong leadership and communication skills with a proven ability to lead teams and achieve business goals. Excellent analytical skills with the abil