Job Description
ABOUT THE LUCAS MUSEUM OF NARRATIVE ART Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to museum’s collection features works by artists including Norman Rockwell, Kadir as well as comic art legends such as Winsor McCay, Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas’s filmmaking career. Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces. The Lucas Museum is deeply committed to delivering an exceptional and memorable experiences throughout the museum journey. Manager, Visitor Services, the Supervisor, Visitor Services will play a key role in ensuring the smooth day-to-day operations of the museum while contributing to the growth and success of the museum. This role will help assignments, including ticketing, cash handling, theater ushering, The Supervisor will serve as a visible and approachable leader on the museum floor, ensuring operational excellence, fostering a positive team culture, and helping create enriching and inclusive experience for all visitors. \standard operating procedures, and special projects as needed training frontline staff to ensure consistency in service delivery and Serve as an escalation point for Museum guests, ensuring a positive visitor experience and delivering exceptional service to both internal and external Maintain a thorough understanding of the Lucas Museum’s policies, programs, Promote, sell, and provide support for ticket sales and membership program act in accordance with the Museum’s policies, escalating issues to the Visitor Services management team as needed Support special Museum initiatives, including public programs, events, VIP Lead department training of Visitor Services Associates team and other Ensure our Visitor Experience team adheres to local safety protocols and policies and ensure compliance with local state and federal employment laws Performs other special projects and tasks as required by the Visitor Services management team 2+ years of experience as a Guest Experience Lead or Supervisor, or supervisory experience hiring, training, and coaching frontline staff, preferably for an arts & cultural institution or prominent consumer brand 3+ years of experience in a high-volume, guest service-oriented environment operations in California Excellent team management skills Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. messages effectively, targeted to specific audiences. communication styles and perspectives, adjusting language and approach Displays flexibility, activates networks, and adopts a Building Trust & Relationship Management Relates comfortably with people across levels, functions, cultures, reacts effectively. The Lucas Museum of Narrative Art embraces diversity and equal opportunity. are committed to building a team that represents and supports a variety of The Lucas Museum fosters a work environment that origin, gender, gender expression, religion, ethnic background, age, disability, applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, Applications from traditionally underrepresented communities are encouraged. The Lucas Museum of Narrative Art is dedicated to the art of illustrated visual stories and their influences in society. emotional in works of art. Inspired: We believe that art can move you to feel, think, reflect, and act. Narrative Art: Amplify the social impact of storytelling and illustration. Community: All staff at the Lucas Museum of Narrative Art lead through a deep commitment to diversity, equity, and inclusion, both within the Museum and with the communities that we serve.