Job Description
POSITION SUMMARY Assumes responsibility for managing all aspects of the financial and clinical operations of the Health Center(s), in collaboration with Health Center Director/VP of Clinical Operations. Participates in clinical and agency wide, and external committee meetings and activities as required. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Supervision: 15% Maintaining efficient staffing levels and appropriate skills for optimum flow. Establishes and maintains a caring and professional atmosphere in the health center that provides customer focused service delivery and meets productivity and patient load goals. Supervises center workflow to ensure timely completion of tasks. Keeps Health Center Director/Vice President of Health Center Operations informed of progress and problems. Responsible to creating staff schedules and patient appointment templates, Holds daily huddles (or delegates) to assure that communication of new information and the daily schedule and staffing are clear to all staff. Serves as leader within the center to foster teamwork and positive attitudes among staff in accomplishing the goals and objectives of the agency. Productivity: 15% Undertakes an analysis of data to evaluate center achievement on customer service and financial goals. Analyzes trends and make adjustments to health center operations and finances accordingly. Assists in the development of management information from available data. Participates in the Center Operations Department team to identify new systems or system improvements, as well as the problem identification and resolutions that enhance the operations of the medical program. Collaborates with clinical services to assure highest level productivity is reached in his/her center while maintaining quality of patient care. Daily clinic flow, including implementing improvements to maximize productivity and patient satisfaction. As part of management team, accepts individual and joint responsibility for and participates in meeting established goals for productivity. As part of management team, accepts individual and joint responsibility for and participates in achieving established revenue cycle goals.\ Customer Services:15% As part of management team, understands and commits to modeling excellent customer service in all aspects of health care delivery. Accepts individual and joint responsibility for and participates in overall health center efforts to achieve goals and policies on professionalism, wait time in the clinic/on the phone, and the system for addressing client complaints. Addresses patient complaints per PPGNY Service Recipient Complaint Policy. Reviews Press Ganey Comments and scores and shares with staff on a monthly basis. Proactively identifying obstacles to quality and/ or customer service and either making changes in sphere of influence or reporting issues to Health Center Director/VP of Health Center of Operations for further assistance. Performance Management: 15% Honestly and accurately completes annual performance appraisals, performance improvement plans, and disciplinary actions when timing or staff behavior requires action. Responsible for ensuring compliance with terms of the collective bargaining agreement for applicable staff. Works with Human Resources to ensure compliance, as applicable. Works effectively with volunteers, trainees and temp agency personnel, as applicable. Builds a successful health center team and communicates regularly and effectively, including making proactive suggestions to Health Center Director/Vice President of Health Center Operations. Hires and supervises center support staff and volunteers as appropriate. Serves as an on-site resource and assures compliance with all regulatory bodies. Directly supervises (which includes hiring, orienting, training, reviewing, and terminating, if needed) all staff in the health center. Routinely reviews and analyzes reports of service visits, budgets, billing, entitlement program enrollments, finances and other performance measurements as directed the Health Center Director/VP of Health Center Operations. Provides feedback and prepares corrective action when needed. Compliance: 15% Through daily oversight and in collaboration with the Regional Clinical Director and Director of Quality Management, assures that all current policies and procedures, including but not limited to, Standards and Guidelines, personnel policies, compliance with risk management/quality management policies and procedures, completion of incident and occurrence reports, financial policies,