Job Description
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Healthcare Services Why Consider This Job Opportunity Paid Medical insurance with personalized assistance to select the best plan for your needs Additional options for Dental/Vision, paid short-term disability, and life insurance benefits Generous PTO (3 weeks per year) plus holiday pay and make-up time benefits starting within month three of employment 401K with company profit-sharing through an annual discretionary bonus Flexibility to work remotely or from the employer's office in Marshfield, WI Opportunity to join a company focused on employee development and career growth What To Expect (Job Responsibilities) Handle inbound and outbound calls to resolve complex billing and insurance issues for patients, law offices, and insurance companies Provide answers to complex billing and insurance questions, including deductibles, co-insurance, and claim disputes Review financial information and recommend payment options and assistance programs in accordance with client guidelines Maintain accurate account documentation and navigate both internal and client systems effectively Adhere to company policies and procedures while delivering exceptional customer service What Is Required (Qualifications) High School Diploma or equivalent (GED) required Prior work experience in a call center and healthcare customer service setting is preferred Familiarity with medical billing and coding, as well as health insurance concepts, is preferred Strong verbal and written communication skills, including proper grammar and telephone etiquette Ability to navigate multiple computer applications and databases while communicating with patients How To Stand Out (Preferred Qualifications) Experience using Artiva and Cerner Soarian applications; EPIC knowledge is a plus Prior supervisory experience in a healthcare setting Self-motivated with a commitment to career success Ability to effectively manage self in a work-from-home environment Understanding of sensitive personal information (SPI) and Protected Health Information (PHI) #HealthcareServices #CustomerService #RemoteWork #CareerGrowth #EmployeeDevelopment "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." #ResonanceCXPartners