Job Description
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Healthcare Billing Services Why Consider This Job Opportunity Paid medical insurance with personalized assistance to select the best plan for your needs Generous PTO of 3 weeks per year, plus holiday pay and additional benefits after three months of employment Opportunity for career advancement and growth within the organization Company shares profits through an annual discretionary bonus, which can be fully taken or deposited into a 401k Work remotely or from the employer's office in Marshfield, WI Supportive and collaborative work environment focused on employee development What To Expect (Job Responsibilities) Handle inbound and outbound calls to resolve complex billing and insurance inquiries Answer questions regarding deductibles, co-insurance, and claim disputes Review financial information and recommend payment options in line with client guidelines Maintain accurate documentation of account information and interactions Adhere to company policies and procedures while exceeding Key Performance Indicators What Is Required (Qualifications) High School Diploma or equivalent (GED) required Prior work experience in a call center and healthcare customer service setting is preferred Familiarity with medical billing and coding preferred Able to communicate clearly and effectively, both verbally and in writing Reliable and responsible, with the ability to manage self in a remote work environment How To Stand Out (Preferred Qualifications) Experience with Artiva and Cerner Soarian applications is preferred; EPIC knowledge is a plus Prior work experience in a medical office or general understanding of health insurance Prior supervisory experience is welcomed in this growing company #HealthcareBilling #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #ResonanceCXPartners