Job Description
About LiDestri Foods LiDestri Foods has grown from our roots as a pasta sauce and salsa manufacturer to become an R&D engine, formulating and producing innovative food products for our national and retailer brand partners. A family-run company based in Rochester, NY, LiDestri employs over 1,000 people across three U.S. locations. We have decades-long partnerships with some of the most respected consumer packaged goods (CPG) companies and the most highly inventive retailer brands. Excellent Pay and Benefits: Great career-pathing Professional development, including unlimited online training courses Health insurance with premium contributions Dental, vision, HSA 100% company paid life insurance and long-term disability 401k – with employer match Paid time off to include- vacation, sick pay, wellness time off, and 10 holidays Company bonuses And many more…. POSITION SUMMARY: Under general supervision, identify, troubleshoot, and resolve problems encountered by users DUTIES & RESPONSIBILITIES: Utilizing computer and peripheral troubleshooting skills (including hardware, software, and e-mail), make repairs and corrections where required Install, configure, upgrade and troubleshoot operating systems, software and network printers Deploy desktop workstations and laptops Create, update, escalate and close tickets using corporate helpdesk system Assist in maintaining inventory of IT assets Act as a technical resource in assisting users to resolve problems with equipment and data, implementing solutions or notifying other areas as required Capable of offering technical support on-site or via phone or email Have ability to take calls 24/7 on a rotational schedule, when necessary Provide input on upcoming and existing technologies and solutions, including helping users assess their needs Work in a safe manner, consistent with company safety rules and regulations Report food safety & quality problems to personnel with authority to initiate action Local travel between company facilities 50% Potential for out-of-state travel to support other company facilities up to a few times per year REQUIRED EDUCATION, SKILLS & EXPERIENCE: High School diploma or GED required 3+ years Information Technology desktop support experience required Knowledge of hardware and software tools for troubleshooting, as well as of resources for resolving known problems Good analytical and logical reasoning skills Experience with troubleshooting LAN and wireless network issues Experience with enterprise malware and antivirus software Experience with DHCP, DNS, and Active Directory Working knowledge of operating systems including relevant versions of Windows, iOS, Android, and Server Excellent communications skills (both written and oral) and strong Customer Service and Client Facing skills Ability to document work performed and new procedures WORKING CONDITIONS: Regularly required to sit, use hands Occasionally need to lift and/or move up to 40 pounds Frequent exposure to manufacturing plant floor requiring the use of personal protective equipment (ear plugs, safety glasses, bump cap, skid-resistant leather shoes, etc.) Must follow Good Manufacturing Practice (hair net, no jewelry, no fake nails or eyelashes, no food/drink, gum, etc. in manufacturing Plant) DISCLAIMER: The duties listed above are intended only as illustrations of the various types of work that may be performed and is not an inclusive summary of job duties and responsibilities. The omission of specific statements of duties or responsibilities does not exclude them from the position. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the Company as the needs of the Company and requirements of the job change.