Help Desk Customer Service Representative

Introduction The Wisconsin Elections Commission is looking for a Help Desk Customer Service Representative! This position is in-person and headquartered at 201 W Washington Avenue, Madison, WI.The Wisconsin Elections Commission is charged under Wisconsin Statutes to administer and enforce Wisconsin's elections laws.A core mission of the Commission is to ensure ongoing and quality education, training, outreach, technical assistance, and advice to municipal clerks, county clerks, and local election inspectors (poll workers) that conduct elections as well as to ensure adherence to, and compliance with Wisconsin election laws and required procedures.Another core function of the Commission is to provide current and accurate information to the public as well as various governmental and other organizations about the State's electoral processes, voting statistics, and trends.For more information about the Wisconsin Elections Commission, visit our website.Position Summary The Wisconsin Elections Commission (WEC) Help Desk provides customer service to many units of government, including 1,851 municipal clerks and 72 county clerks throughout the State of Wisconsin, in the areas of application user support and election business process support.The WEC Help Desk supports over 2,000 clerks and state staff users in the WisVote Election Management System which contains over 3.7 million voter registration records, election management processes, election reporting and other election administration information.The incumbent in this position functions as part of the agency's Customer Service Response team (Help Desk) that provides a wide range of informational, technical assistance, and customer service support in the administration of all types of elections (both federal and state) to the Commission's customers and partners which include but is not limited to county, municipal, and school district clerks and administrators; voters and members of the general public in the areas of user and business processes and practices.The incumbent also provides support to local election officials on the use of mapping tools available in the Commission's systems, and to continuously improve the accuracy and currency of Geographic Information Systems (GIS) data within those systems.The incumbent also maintains servers and Active Directory along with enhancing Customer Relations software for WisVote to assist the clerks with everyday functions.The incumbent also provides administrative support to WEC/WisVote management and staff.For more information, please view the complete position description.Salary Information The IS Technical Services Professional (Help Desk Customer Service Representative) classification is assigned to pay schedule/range 07-35.The starting hourly rate for this position will be between $25.16 - $30.00 per hour, depending on qualifications plus excellent benefits.A 12-month probationary period may be required for this position.Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan at the time of hire.Job Details The selected candidate must not have given a political contribution to a candidate for a partisan state or local office in the twelve months prior to appointment and must comply with the agency's nonpartisan requirements during employment.Due to the nature of the position, WEC will conduct background checks on applicants prior to selection.WEC does not sponsor work visas and is not an eligible OPT (Optional Practical Training) employer for F-1 international students.All persons hired will be required to verify identity and eligibility to work in the United States, and to complete the required employment eligibility form.Qualifications Qualifications below will be evaluated during the selection process and must be addressed in your resume and letter of qualifications.Minimally qualified applicants will have EACH of the following:Education, training or experience with IS system methodologies, tools and techniques Education, training or experience with Microsoft office software (i.e.Word, Excel, Outlook, etc.) Education training or experience providing hardware, software and application support to a wide variety of users.Experience providing customer service, in an office environment, as the first point of contact with customers Experience providing administrative and program support to management staff and management.(e.g., may include tasks such as data entry, drafting general correspondence, and proofing documents).In addition, well-qualified candidates will have education, training and experience in at least one of the following:Active Directory and Customer Service Center Tracking Tools Troubleshooting network connectivity issues and resolutions Scribing formal proceedings and preparing official meeting minutes for an entity How To Apply The steps to apply online are quick and easy! Follow the steps outlined in the application process and submit your application.