Help Desk Support Technician II

Overview Title of Position: Help Desk Support Technician II Locations: Fairless Hills, PA Industry Leading Benefits: Medical, Prescription, Dental, Vision, 401K, Pension, Short- and Long-Term Disability, Life Insurance, Tuition Reimbursement, Overtime as needed. Silvi Materials has been expanding our "A" Team of employees since 1947! Our team has grown to 15+ companies, employing over 950 people across 30+ locations in Southeastern Pennsylvania, New Jersey, and North Carolina. Silvi is large enough to provide the stability you need, but small enough that you can feel your individual contribution to our success. We value the fresh ideas and perspectives of each new member of our team. What does Silvi Materials offer you, you may ask? Phenomenal Benefits: Medical, Vision, Dental, Prescription, Vacation, Paid Holidays, and so much more! Your future in mind: With 401(k) (at select locations) and/or pension options. We want all employees to build a great retirement! Growth at Silvi Materials: We offer each employee the opportunity to move into any facet of our complex business. And our tuition reimbursement program is the perfect springboard to help you get there! So what does a Silvi Materials Help Desk Support Technician II Responsibilities: Provide on-premise helpdesk support for communication infrastructure, software applications, and endpoint peripherals across local and remote Silvi locations. Troubleshoot and resolve issues related to Windows and macOS operating systems, utilizing advanced tools and techniques to identify root causes and implement solutions. Monitor and respond to helpdesk requests in a timely manner, owning the ticket lifecycle from creation through resolution by iden