Job Description
Project: Technical Support Customer Service Pay: $19/hour Location: Downtown Manhattan – close to the World Trade Center Length: 3-4 month temp Operation hours: Monday – Saturday 6:00am – 8:00pm Shifts 6:00am -2:30pm 7:00am – 3:30pm 11:30am – 8:00pm Training: Will be paid Background check: Will be conducted after offer Interview Process: Interview with AppleOne staffing, followed by phone screen with client and an in-person interview for those selected. Short Description Serve as the first point of contact for incoming calls, chats, and ServiceNow tickets Troubleshoot and resolve technical issues with a strong focus on first-call resolution Document, track, and manage tickets accurately while meeting SLA and performance targets Support users with password resets, MFA, login access, networking, and general IT troubleshooting Escalate complex or high-priority issues to appropriate support teams and maintain ownership through resolution Provide clear support to technical and non-technical users while promoting self-service tools and best practices Identify recurring issues, follow escalation procedures, and adhere to security and data privacy standards Participate in team meetings, training, cross-training, and handle high call volumes as needed QUALIFICATIONS Must have 1-2 years of handling technical troubleshooting like password resets, rebooting, or similar assistance over the phone. Certifications like A+ are highly preferred. Must be able to work onsite. Must be able to work an available shift listed above. Must have strong communication skills written and verbal. Must have HS diploma or GED Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #1504 ]]>