Hiring - IT Support/Desktop Technician - Onsite Fargo ND

Job Title: IT Deskside Support Technician (Tier 2) Shift: 1st Shift Location: Onsite Travel: Occasional travel to Valley City, ND when required Duration: Contract Important Requirements: Valid Driver's License required (candidate may need to drive Deere equipment) Drug test required Metatarsal safety shoes required on Day 1 Job Summary The IT Deskside Support Technician provides day-to-day operational support for the computing environment , ensuring smooth operations for end users. The role includes Tier 2 onsite technical support, device imaging, troubleshooting, asset management, and ticket resolution . The position requires a basic technical background combined with administrative and operational support skills . Key Responsibilities Technical Support Provide onsite Tier 2 deskside IT support for end users. Troubleshoot and resolve ServiceNow tickets . Perform computer imaging and setup . Provide basic printer support including toner replacement and hardware troubleshooting. IT Operations & Asset Management Update and maintain IT assets in Asset Center . Dispose of outdated equipment following company processes. Monitor and maintain inventory, supplies, and equipment . Schedule routine equipment maintenance . Documentation & Communication Maintain documentation such as: Contact lists Process logs Problem incidence reports Customer information updates Inventory and service records Communicate effectively through email and internal documentation systems . Process Monitoring & Issue Escalation Follow knowledge base (KB) articles to resolve technical issues. Identify operational problems and resolve them using documented procedures . Escalate issues that fall outside standard processes. Required Skills & Qualifications Basic knowledge of computing and networking concepts Familiarity with Microsoft Office applications Understanding of computer security policies and security concepts Ability to follow technical documentation and troubleshooting guides Strong organizational and communication skills Experience 1+ year of IT experience preferred Recent IT graduates are also encouraged to apply Education Degree in Information Technology or related discipline preferred OR High School diploma / equivalent with relevant experience