Job Description
About Inspira Education Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities. As the world’s leading network of top admissions coaches in medical, legal, business, and college studies, we’re building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide. As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures, Jeff Fluhr (Founder of Stubhub), and David Sacks (Former COO of PayPal and Founder of Yammer). As a Sales Operations Associate, you'll be the engine that keeps our sales process running smoothly. You'll work cross-functionally with sales, operations, and student success to make sure our pipeline is clean, our paperwork is in order, and our Enrollment Managers can stay focused on converting and supporting prospective students. This is a high-visibility, high-ownership role for someone early in their career who is obsessive about accuracy, consistency, and timely follow-up — and who wants to grow fast. This role requires in-office attendance 5 days a week at our NYC office (Gramercy). Pipeline & CRM Management Own day-to-day hygiene and accuracy of our CRM (HubSpot), ensuring contacts, deals, products and tickets are properly maintained. Manage and track the full student inquiry-to-enrollment pipeline, flagging bottlenecks and drop-off points to sales and leadership. Data Hygiene & Integrity Audit CRM records on a recurring cadence: deduplicate contacts, enforce required fields, and clean up stale or malformed data. Define and enforce data entry standards so reporting is trustworthy at every level of the funnel. Build validation rules, required-field logic, and automated checks that prevent bad data from entering the system. Reconcile CRM data against billing, contract, and enrollment systems to surface and fix discrepancies. Maintain documentation of data definitions, field usage, and naming conventions for the broader team. Payments & Billing Operations Manage and reconcile our payment platforms (Stripe and PaySimple) ensuring transactions are accurately recorded as they come in. Own the collections process for late or outstanding payments — sending reminders, coordinating with clients, and escalating when necessary. Partner with leadership to refine payment policies, installment plan structures, and billing workflows as the business scales. Pull lists, run standard reports, and surface accurate data to sales ops leadership to inform strategy and planning. Document sales workflows, playbooks, and SOPs as the team scales, and flag opportunities to streamline Help evaluate and roll out sales tools and integrations to reduce manual work and improve rep productivity. Stay current on CRM features, AI tools, and other tech that can make the team faster. Work seamlessly with the sales team: Partner with operations to ensure handoff processes are seamless and attribution is tracked correctly. Administrative Support Handle ongoing data entry and documentation work that keeps records and processes current. Support onboarding of new sales ops tooling. 2+ years of experience in accounting, bookkeeping, sales operations, revenue operations, business operations, or a related analytical role. Impeccable communication skills, written and verbal, both internally and externally — you can move fast, set expectations clearly, and explain a contract, a missing form, or a deadline to a stressed client and leave them feeling supported. Demonstrated obsession with clean data: You can describe a data hygiene project you ran end-to-end. Hands-on experience or strong comfort with payment platforms such as Stripe and PaySimple. Experience managing contracts or deal documentation (e-signature tools like DocuSign or PandaDoc a plus). Proficiency in CRM platforms (HubSpot preferred) and comfort with learning new tools quickly. Strong Excel/Google Sheets skills; experience with BI tools (Looker, Tableau) is a plus. Comfortable with collections conversations — professional, persistent, and empathetic in follow-ups. Curious about new tools and tech (AI, CRM features) that can make your workflows better. Genuine interest in education, admissions, or helping students achieve life-changing outcomes. Health, dental, and vision benefits 100% coverage of health, vision, and dental benefits Flexible Paid-time Off Retirement Savings Plans - 401k with matching Diversity and inclusion programs that promote employee resource groups like O