Job Description
Description Monday - Friday 8am - 4pm PURPOSE To provide administrative support to assigned home care team by coordinating operational functions that are consistent with program expectations and standards that are expected to allow for streamlined processes that support regulatory compliance and improved care quality from that location. RESPONSIBILITIES Referral Collaboration: Collaborates with Intake Referral Specialist to ensure proper documentation is obtained for ALL referrals. Referral Collaboration: Understands home care intake/referral process to assist Intake Referral Specialist when needed. Referral Collaboration: Supports EveryStep customer service reputation by promoting and maintaining a responsive, knowledgeable, and accessible approach to all customer contacts. This includes EveryStep staff, patients, families, and referring partners. Referral Collaboration: Establishes and maintains positive working relationship with current and potential referral sources. Scheduling Coordinator: Coordinates the schedules for home care aides to ensure schedules are maintained, updated, and communicated to field staff and managers, and notifies Clinical Manager and/or Team Director timely of inability to cover requests for service. Staff assignments are scheduled 2 weeks in advance of care. Scheduling Coordinator: Notifies the Clinical Manager and/or the Team Director of unresolved discrepancies between visits ordered, scheduled, authorized, documented, and follows-up to ensure resolution. Scheduling Coordinator: Implements and utilizes work methods and best practices to ensure clients are admitted in accordance with corporate policy and procedure. Scheduling Coordinator: Ensures compliance with state, federal and other referral/intake regulatory requirements. Actively protects HIPAA regulations by ensuring patient information is kept secur