Job Description
Scheduler and Care Coordinator for Home Care Agency Chicago, IL Fantastic opportunity to join a family-owned, mission-driven home care agency.We're looking for an organized, proactive problem-solver with strong communication and interpersonal skills to become part of our collaborative, supportive, and growing team.As a Scheduler/Care Coordinator, you'll play a key role in ensuring our clients receive timely, consistent care while also supporting caregivers with scheduling preferences and availability.This position also contributes to HR and administrative functions within the agency.The role is fully onsite at our office at 2716 W.Peterson Ave., Chicago, IL, Monday through Friday.We currently have two shifts available:9:30 AM-6:00 PM and 10:00 AM-7:00 PM.Chicago's top-rated Home Care Agency, Custom Home Care, is a licensed Home Services Agency that has proudly served the Chicago community for more than 30 years.We are committed to enhancing the quality of life for Chicagoland seniors--while also empowering Care Professionals and elevating the caregiving profession.Our mission is to provide high-quality, compassionate personal care to seniors.Responsibilities Assign caregivers to shifts in a timely manner On-Call on weekends and evenings on a rotation Support caregivers for clocking in/out issues or other scheduling needs Timely return of all phone calls with effective and quality follow up Maintains, updates and monitors the electronic Scheduling System (Wellsky experience is a plus) Supervises caregivers and ensures excellent customer care to our clients, including managing caregiver schedules Answer phones, route calls to appropriate person, and take accurate messages Greet visitors and applicants to the agency.Strong customer service required.Human Resources assistance including working with applicants, handling new hire requirements, interviewing, and assisting with training Accurately manages required paperwork and records Adheres to state, local, and agency standards Supports the hiring process and new hire orientation program Other duties as assigned.Qualifications At least one year of home care scheduling experience is preferred At least one year administrative experience Experience using spreadsheets, email and database management Able to work in a fast paced environment and adhere to deadlines Good interpersonal skills and customer service required Some post high school education, or field related experience.For Full-Time employees our benefit program includes:Low Cost Medical, Dental and Vision Insurance Paid Days Off EOE Job Type:Full-time Pay:From $23.00 per hour Benefits:401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance Application Question(s):Do you have experience using WellSky or a similar scheduling application? Experience:Home Care:1 year (Required) Scheduling and/or Staffing:1 year (Preferred) Work Location:In person.