Home to Hope Peer Navigator I

General Summary The Home to Hope Peer Navigator I position performs responsible administrative and skilled human services work in interactive support to assist former and current justice-involved community members with the reintegration process after incarceration, serving as the first point of contact for the program. Work is performed under general direction and reports to the Home to Hope Program Manager. The preferred hiring amount for this position is between $20.66 - $25.39 an hour ( $42,972.80 - $52,811.20 Annually). Starting offer is based on applicable education, experience, and internal equity. This full-time, non-exempt position offers a comprehensive benefits package, including 13 paid holidays plus one floating holiday, vacation and sick leave, health insurance with employer contribution, employer-paid life insurance, gym membership reimbursement, tuition assistance, and professional development opportunities. This position is also eligible for the following benefits: Choice of retirement plan: Defined Benefit Pension Plan: Provides a monthly benefit upon retirement, calculated using a defined formula based on earnings history, years of service, and age. The plan includes a 5-year vesting period and requires an employee contribution of 5% of salary. Defined Contribution 401a Plan: Employer makes fixed contributions to an individual account, which are invested, and returns are credited to the account. The account balance is used to provide retirement benefits. Vesting occurs at 33% after one year, 67% after two years, and 100% after three years of service. No salary contribution is required. Voluntary 457 Deferred Compensation Plan Eligibility to purchase prior service credit under the Defined Benefit Plan The City of Charlottesville manages its own retirement system and does not participate in VRS; however, a Portability Agreement is available for eligible employees. For additional details, please refer to the “Benefits” tab within this posting or visit the City’s Employee Benefits webpage. Essential Responsibilities and Duties To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential functions. The essential functions of the job are not limited to those listed in the job description. The City retains the discretion to add to or change the duties of the position at any time. Serving as the first point of contact, meets, greets, and receives incoming visitors and contacts to the Home to Hope program as well as other services housed in the Office of Prosperity via phone, email, and in-person visits; takes messages and/or directs appropriately. Screens incoming contacts to determine if the community member qualifies for supportive services with the Home to Hope program through the current criteria for participants. Assists individuals with completing appropriate intake forms and document provision to enroll as a Home to Hope participant. Conducts follow-up with participants receiving services, other community partners, and service providers; provides scheduling assistance, makes referrals to other departments or organizations, and helps coordinate service provisions. Assists with removing barriers to help participants access needed services, including housing, benefits coordination, treatment, employment/vocational training, etc., by making and referring participants to available community resources within the organization and community partners. Assists participants with resource navigation for employment-related services and solutions to employment barriers. Completes all documentation, file notes, updates, and assessments accurately and within the timeframe and guidelines established by the program. Provides accurate and appropriate information in response to routine and more advanced inquiries, explains and interprets office policies and procedures, stays up to date on community resources and refers contacts to other programs, services, and/or resources available as needed. Communicates effectively and professionally with program participants, colleagues, and community contacts through various forms of communication (in-person, electronic, written, phone). Ensures communications are kept confidential to support participant needs and foster trust. Attends and actively participates in staff meetings and other organizational events for staff. May participate in other meetings related to participant needs or services. Responsible for appropriate use and maintena