Job Description
Bristol Hospice is a nationwide industry leader committed to providing a family-centered approach in the delivery of hospice services throughout our communities. We are dedicated to our mission that all patients and families entrusted to our care will be treated with the highest level of compassion, respect, and dignity. For more information about Bristol Hospice, visit bristolhospice.com or follow us on LinkedIn. The Director of Community Development is responsible for managing all aspects of agency sales/marketing including managing their location's sales team, establishing and maintaining positive relationships with referral sources, responding to customer requests and concerns, and negotiating service contracts with managed care organizations, government agencies, and other payers as needed. Our Culture Our culture is cultivated using the following values: Integrity: We are honest and professional. Trust: We count on each other. Excellence: We strive to always do our best and look for ways to improve and excel. Accountability: We accept responsibility for our actions, attitudes, and mistakes. Mutual Respect: We treat others the way we want to be treated. We Got the Perks: Tuition Reimbursement PTO and Paid Holidays Medical, Dental, Vision, Life Insurance, and more HSA & 401(k) available Mileage Reimbursement for applicable positions Advanced training programs Passionate company culture committed to the highest standard of care in the hospice industry An Average Day: (Includes, but not limited to) Direct all daily sales and marketing operations including providing direct oversight of the establishment and implementation of sales & marketing initiatives Ensure maximum third-party reimbursement through effective negotiation of service contract with managed care organization, government agencies and other payers Assist the Executive Director in establishing agency volume projections in the annual budget and establishing allocations for the sales & marketing department Monitor allocation of resources according to budgetary limitations Conduct market assessment and develop a comprehensive marketing plan designed to meet budgetary volume projections Employ marketing and promotional initiatives to achieve budgetary projections Establish and maintain positive working relationships with current and potential referral and payer sources Negotiate service pricing with providers using established financial and credit parameters approved by the V.P. of Business Development or C.F.O. Recruit, select, orient and directly manage members of the sales & marketing team Build and monitor community, customer, payer and patient/client perception of the Hospice Location and a high-quality provider of services Provide leadership in strategic planning including identifying opportunities for additional or improved services to address unmet customer needs Maintain comprehensive working knowledge of Location Hospice’s markets including government agencies, major payer groups, key referral sources and competitor’s market positioning Maintain comprehensive working knowledge of community resources and assist customers in accessing community resources should services not be provided by the Hospice Location Monitor and report cost-effectiveness of marketing efforts Work under Regional Director of Community Development on all HR, performance improvement plans and salary adjusts recommendations Other duties as assigned Work Environment: Must be flexible in scheduling including evenings and weekends to ensure that patients and their families’ needs for hospice services can be met upon their timetables and schedules Must be willing to travel throughout Bristol’s hospice service areas Must have excellent personal hygiene and professional attire as this position represents the company throughout the community Must be a licensed driver with licensed automobile that is insured in accordance with organization/state requirements and is in good working order Must be willing to submit to a criminal background check as well as a drug/alcohol screening upon hire and periodically thereafter Requirements: Must have a high school diploma or equivalent, bachelor’s degree in a health related/ marketing field preferred Three (3) years of experience in a hospice setting preferred Must have a proven ability to work within an interdisciplinary setting Must be able to conduct o