Job Description
Patient Advocate (Hospice Liaison) - Ovation Hospice | Utah At Ovation Hospice, we believe every patient and family deserves exceptional end-of-life care - and that the person who connects them to that care carries one of the most meaningful roles in our organization. We are looking for Patient Advocates who are driven, self-directed, and genuinely moved by this work. This is a field-based relationship role: you will be out in the community every day, building trust with physicians, hospital discharge teams, skilled nursing facilities, and case managers - and serving as the bridge between families navigating an incredibly difficult time and the care they deserve. This is not a transactional sales position. It requires someone who can hold both the relational and the professional simultaneously - who understands how to build a referral territory from the ground up, stay accountable to their own numbers, and show up with warmth and credibility in environments where the stakes are high. Cohort hiring note: We are currently hiring this role as a cohort across all three markets simultaneously. Selected candidates will share the same start date, onboarding experience, and compensation structure. We are building this team the right way - together. What you will do Build and manage a referral territory - cultivating relationships with physicians, hospital case managers, SNF social workers, and other healthcare partners Educate referral sources on Ovation's clinical capabilities, patient criteria, and the value of timely hospice referrals Meet with families to explain hospice benefits and help them understand their options during an emotionally complex time Drive admissions growth by consistently generating qualified referrals and converting them to patients in care Maintain accurate activity tracking in CRM - logging visits, contacts, and pipeline with