Job Description
Job Summary Responsible for assessing priorities and using telephone soft skills to handle high priority and urgent patient matters. Responsible for performance of special functions and projects as they are assigned by the supervisor. The Operator Services Unit receives approximately 70,000 incoming calls a month from patients, staff, and visitors. Receives and communicates accordingly Hospital Emergency Codes which include, but not limited to: Blue, Red, White Green, Rainbow, and Elopement adhering to UC Davis Health Policies and Procedures. Monitors and dispatches appropriate personnel to various alarms such as med-gas, elevator, and emergency generator. Dispatches PO&M skilled craft mechanics to appropriate locations in accordance with customer requests and emergent issues using 800 MHz radio, telephone, pager, cell phone and or text message communications. Receives afterhours patient calls for medical advice and pages to physician on call. Possess excellent customer service skills will providing clear and concise communications with department managers, employees, and Health System staff at all levels. Apply By Date : 05/19/2026 at 11:59PM. Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position Experience answering multi-line phones Experience and knowledge, using two-way radio and proper radio etiquette. Experience in a call center or similar high call volume type environment or in person in a clear, mature, cooperative, informative, and diplomatic manner with staff, physicians, executives, and general public. Experience with communicating via telephone and in person in a clear, mature, cooperative, informative, and diplomatic manner with staff, physicians, executives, and general public. Superior customer service skills. Typing skills sufficient to use computer keyboard for timely and accurate input and production. Ability to follow oral and written direction and instructions which are presented in a variety of formats. Ability to pay strict attention to detail . Computer experience and skills to use keyboard to access data, perform basic troubleshooting, and etc. Preferred Qualifications Demonstrates, by their actions, at all times, professionalism in written, verbal and non-verbal communications Demonstrates, by their actions, the ability to protect highly confidential information and to adhere to patient confidentiality regulations. Demonstrates, by their actions, adherence to the expectation for keeping non work related conversation brief, low in volume and to follow the guidelines inherent in both the Principles of Community and the Sexual Harassment Policy, as well as, remaining seated while performing the functions/tasks of the position Key Responsibilities 70% - Customer service 25% - Health & Safety 5% - Administrative Support Department Overview Operator Services is part of the Plant Operations & Maintenance (PO&M) Department who has the responsibility to maintain UCDH buildings, utilities, and grounds at the UC Davis Health. The PO&M Department consists of approximately 150 staff members providing support to operations and maintenance of the hospital, clinical, medical education, research and administration buildings and grounds that includes 148 acres and structures that total 4 million GMSF. The Operator Services Unit receives approximately 70,000 incoming calls a month from patients, staff, and visitors. Receives and communicates accordingly Hospital Emergency Codes which include, but not limited to: Blue, Red, White Green, Rainbow, and Elopement adhering to UC Davis Health Policies and Procedures. Monitors and dispatches appropriate personnel to various alarms such as med-gas, elevator, and emergency generator. Dispatches PO&M skilled craft mechanics to appropriate locations in accordance with customer requests and emergent issues using 800 MHz radio, telephone, pager, cell phone and or text message communications. Receives afterhours patient calls for medical advice and pages to physician on call. POSITION INFORMATION Salary or Pay Range: $27.93 Salary Frequency: Hourly Salary Grade: 113 UC Job Title: BLANK AST 2 PD UC Job Code: 004730 Number of Positions: 4 Appointment Type: Staff: Per Diem Percentage of Time: 20% Shift (Work Schedule): Variable Location: Administrative Support Bldg (HSP034) Union Representation: CX-Clerical/Admin Benefits Eligible: No This position is 100% on-site Benefits O