Hospital Operator

Job Summary Responsible for assessing priorities and using telephone soft skills to handle high priority and urgent patient matters. Must have computer experience and be able to use keyboard to access data, basic computer troubleshooting. Responsible for performance of special functions and projects as they are assigned by the supervisor. Displays outstanding interpersonal skills, excellent customer service skills, in all interactions with stakeholders: physicians, staff, vendors, patients, and visitors. Position requires the ability to work varied hours when needed. Apply By Date : 5/19/2026 at 11:59PM. Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position Experience answering multi-line phones Experience and knowledge, using two-way radio and proper radio etiquette. Experience in a call center or similar high call volume type environment or in person in a clear, mature, cooperative, informative, and diplomatic manner with staff, physicians, executives, and general public. Experience with communicating via telephone and in person in a clear, mature, cooperative, informative, and diplomatic manner with staff, physicians, executives, and general public. Computer experience and skills to use keyboard to access data, perform basic troubleshooting, and etc. Demonstrated high-level customer service, communication and interpersonal skills. Typing skills sufficient to use computer keyboard for timely and accurate input and production. Ability to follow oral and written direction and instructions which are presented in a variety of formats. Ability to pay strict attention to detail. Key Responsibilities 70% - Hospital Operator/Dispatching 25% - Patient Health and Safety 5% - Administrative Support Department Overview Operator Services is part of the Plant Operations & Maintenance (PO&M) Department who has the responsibility to maintain UCDH buildings, utilities, and grounds at the UC Davis Health. The PO&M Department consists of approximately 150 staff members providing support to operations and maintenance of the hospital, clinical, medical education, research and administration buildings and grounds that includes 148 acres and structures that total 4 million GMSF. The Operator Services Unit receives approximately 70,000 incoming calls a month from patients, staff, and visitors. Receives and communicates accordingly Hospital Emergency Codes which include, but not limited to: Blue, Red, White Green, Rainbow, and Elopement adhering to UC Davis Health Policies and Procedures. Monitors and dispatches appropriate personnel to various alarms such as med-gas, elevator, and emergency generator. Dispatches PO&M skilled craft mechanics to appropriate locations in accordance with customer requests and emergent issues using 800 MHz radio, telephone, pager, cell phone and or text message communications. Receives afterhours patient calls for medical advice and pages to physician on call. Possess excellent customer service skills will providing clear and concise communications with department managers, employees, and Health System staff at all levels. POSITION INFORMATION Salary or Pay Range: $ 25.45 - $ 36.05 Salary Frequency: Hourly Salary Grade: 109 UC Job Title: BLANK AST 2 UC Job Code: 004723 Number of Positions: 1 Appointment Type: Staff: Career Percentage of Time: 100 Shift (Work Schedule): M-F 8am-4:30pm (to start w/ training) but after that variable 2pm-10:30pm Location: Administrative Support Bldg (HSP034) Union Representation: CX-Clerical/Admin Benefits Eligible: Yes This position is 100% on-site Benefits Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page. If you are represented by a union, benefits are