Job Description
Why work for Fairmont? At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience. Greeting and escorting guests to tables in the restaurant. Maintaining a friendly, courteous and efficient operation of the dining room to ensure guest satisfaction and manageable flow of service. The Host is the first and last impression of the restaurant, therefore it is imperative the interactions with all both internal and external guests are positive at all times. To adhere to company policy and procedures, as stated in the company handbook. Answer the phone using proper standards and etiquette Take, record, and confirm with accuracy restaurant reservations in accordance with the reservation guidelines Use clear and concise communication with the assistants, servers, lead servers, and the Managers regarding the needs of the guests Escort guests to the appropriate table in the dining room Maintain cleanliness of the restaurant Be familiar with all food outlets and amenities within the property Be knowledgeable of general city information as well as hotel history Be an ambassador for the department, the property and the brand Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe. Hourly Rate: $32.75 (Break-In Rate applicable for New Hires as per CBA) Preferred previous customer service experience Successful completion of Host position training program. Must pass Food, Beverage and Service Knowledge Quizzes Able to speak English clearly at advanced level Able to read and write English What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor. Where diversity and inclusion are celebrated. Privacy and personal information are protected. We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Our commitment to Diversity & Inclusion: Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D Visa Requirements: Job-Category: Food & Beverage Job Type: Permanent Job Schedule: Full-Time