Job Description
Job Overview We are seeking a friendly and professional Host/Expo to join our dynamic team. The ideal candidate will be the first point of contact for guests, ensuring a welcoming atmosphere and smooth seating process. This role is vital in creating a positive guest experience through excellent customer service, effective communication, and efficient coordination with the restaurant team. Prior experience in food service or hospitality is preferred, but a positive attitude and strong interpersonal skills are essential. The Host/Expo will work closely with servers, kitchen staff, and management to uphold our high standards of guest relations and service excellence. Responsibilities Greet guests warmly upon arrival and manage wait lists efficiently Escort guests to their tables, ensuring comfort and satisfaction Manage reservations and seating arrangements using POS systems such as Aloha POS, Micros POS, or similar platforms Maintain a clean and organized host stand area Communicate effectively with the kitchen and service staff regarding guest needs and table status Handle guest inquiries politely via phone or in person, demonstrating excellent phone etiquette Assist with guest seating flow during busy periods to optimize table turnover Support guest relations by addressing concerns promptly and professionally Uphold cleanliness and safety standards in all areas of the host station Skills Previous Host/Hostess experience or food service background preferred Strong customer service skills with a focus on guest satisfaction Excellent communication skills, both verbal and written Familiarity with POS systems such as Aloha POS or Micros POS is a plus Experience in hospitality, restaurant, or hotel environments is advantageous Ability to handle multiple tasks efficiently in a fast-paced setting Professional phone etiquette and guest relations skills Friendly demeanor with a positive attitude and teamwork orientation This position offers an engaging environment where hospitality excellence is valued. The successful candidate will play a key role in delivering memorable experiences for our guests through exceptional service and professionalism. Job Types: Full-time, Part-time Pay: From $14.00 per hour Work Location: In person