Host/Hostess

Variable (United States of America) Host/Hostess This individual will visit patients for menu selection, deliver and pick-up of patient meal trays. They will also deliver nourishments and floor stocks. High School diploma or GED equivalent required Skills in oral and written communication required. Good organization skills and ability to work within pre-defined time frames and deadlines. Must have superior customer service skills and professional appearance. Good hand-eye coordination and body mechanics. Ability to maintain confidentiality. Must possess the ability to prioritize and multi-task. Must possess exceptional interpersonal skills necessary to interact with patients, their families and with other healthcare team members. Visits patients for menu selection using Bedside Menu Entry or printed menu. Delivers trays to patient bedside using established scripting and ensures satisfaction with meal by providing missing items, checking diet order, etc. Assembles and delivers room service trays to patients within 45 minutes of order. Retrieves trays from patient rooms noting patients not eating well. Offers these patients alternate food choices; consults dietitian when necessary. Before leaving patient's room, ask to offer assistance with any other request. Unloads and scraps patient trays and assists with dish washing when necessary. Delivers floor stocks, nourishments, and tube feedings to patient care units. Exhibits excellent customer service skills, team work, and ability to proactively solve problems with supervisor and teammates. Follows all food safety and infection control policies and procedures.