Job Description
Job Summary A fantastic opportunity has arisen for an experienced Restaurant Receptionist to join the pre-opening team at Gaia Restaurant in Miami.This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced FOH department and a high performing restaurant team renowned for their approach and delivery of exceptional guest service.About us:GAIA Restaurant aims to showcase the core elements of Grecian culture.Combining warm hospitality with intricate details and alluring aspects, GAIA creates a journey of discovery in each and every visit, enticing the explorer within.The homegrown food, beverage and lifestyle concept was born of a collaboration between Evgeny Kuzin and Chef Izu Ani.We are seeking a dedicated and experienced Restaurant Receptionist to join our dynamic team in a fine dining environment.The ideal candidate will possess exceptional customer service skills and a strong background in food service.Duties Warmly welcome guests with professional etiquette, polished appearance, and an attentive demeanor.Offer a personalized greeting (using guest names when possible).Escort guests to their tables in coordination with servers and floor managers.Manage reservations via booking systems Confirm reservations and note guest preferences, allergies, or special occasions.Maintain an accurate waitlist and provide realistic wait times.Prioritize VIP and repeat guests according to restaurant policy.Handle complaints or service delays with discretion and empathy.Anticipate guest needs (e.g., offering a drink while they wait).Record guest feedback for future service improvement Maintain a clean, organized, and elegant reception area at all times.Ensure menus are spotless, updated, and presented professionally.Answer calls and emails promptly with polished phone etiquette.Process walk-in inquiries and manage high-volume periods smoothly.Maintain guest logs and VIP preference lists.Assist management in compiling guest data for marketing or loyalty programs.Requirements Proven experience in a fine dining restaurant or upscale food service environment.Excellent time management skills with the ability to multitask in a fast-paced environment.Exceptional customer service skills with a focus on guest relations and satisfaction..Ability to work evenings, weekends, and holidays as required by the restaurant's schedule.Here at Gaia we strive to reward our colleagues for the incredible work they do every single day.In return for your hard work and dedication we offer you:Generous Staff Discount Employee Assistance Program Free meal on duty Global career opportunity Eligibility:Must be legally authorized to work in the United States and have the necessary documentation to work in Florida (e.g., U.S.citizen, permanent resident, or valid work visa).Join our team as a Restaurant Receptionist where your passion for hospitality will shine while providing guests with an unforgettable dining experience! Job Type:Full-time Pay:$21.70 - $26.13 per hour Benefits:Employee discount Work Location:In person.