Job Description
The Homewood Suites by Hilton Lancaster is now hiring an Assistant General Manager! Seeking a qualified candidate who is a seasoned hospitality professional to showcase their dynamic leadership and warm-hearted guest and team member experience skills. Great opportunity for a candidate with both hotel front office, housekeeping and food & beverage restaurant experience to advance in the hospitality industry! *POSITION SUMMARY To be responsible for ensuring our team members provide 100% customer satisfaction for our guests. To provide guidance and leadership by offering support and manpower to each department of the Hotel. To make sure that proper policies and procedures are followed and that the Hotel is in compliance with owner and franchise requirements. To introduce and train new Hilton franchise and Homewood Suites initiatives to team members. To perform the duties of the General Manager in their absence. To be responsible for maximizing Hotel profits and achieving set budgets. Flexible work hours, primarily 2nd or slip shift, weekends and holidays are required. ESSENTIAL FUNCTIONS · Ensures team members are anticipating and responding to our guests needs. · Ensures team members exhibit a warm-hearted welcome to our guests. Empowers team members to create a memorable experience for our guests by encouraging and rewarding responsive guest service. · Fields guests' and team members' concerns as Manager on Duty. · Prepares written correspondence to guests. · Manages and implements hotel’s quality process through goal communication, team member improvement, service recovery, and problem prevention. · Provides hands on support to each department when needed due to increased volume of business or staffing shortages. · Offers solutions to fellow managers to ensure quality service is provided. · Communicates and provides clear direction, in verbal and written form, to all team members. · Supervises and reviews cost and inventory controls. · Monitors hotel schedules to make sure all departments are properly covered. · Works closely with General Manager in establishing and monitoring policies and guidelines in the day-to-day operation of the Hotel to ensure profitability. · Oversees and supervises the following departments; Housekeeping, Front Office, Maintenance, Food & Beverage, and Accounting. · Offers support in budgeting, forecasting, training, and motivating in each department. · Delegates and organizes projects and establish priorities consistent with company objectives · Performs all other duties at the request of the General Manager. · Regular Attendance is necessary to complete the Essential Functions. EDUCATION/TRAINING - Basic academic education (high school diploma or equivalent), plus specialized training or a two-year degree. EXPERIENCE - Three to five years of specialized hotel department management and restaurant food & beverage management experience required. Prior Hilton hotel experience and training a plus including knowledgeable use of PEP PMS, GRO, R&I, OnQ SM. RAMP and ServSafe certifications required. STRATEGY - Great amount of responsibility on developing new ideas. Great amount of responsibility on setting a path for the future. Great amount of responsibility on improving quality of product/service. PLANNING - Approximately 50% of a typical week is spent on planning. High complexity. High number of plan elements. Very high impact on company. Very high number of guidelines. FISCAL RESPONSIBILITY - Average extent of responsibility for cost reduction. Average extent of responsibility for conservation. Average extent of responsibility for protection. Average extent of responsibility for economical use of company assets, security, and money. Handles company cash, checks, or securities. SUPERVISION EXERCISED - General supervision is given to employees. Responsible for disciplining, scheduling/assigning work, and evaluating performances. Supervises more than 11 employees. Responsible for six work units. Highest level position supervised is Executive Committee. Approximately 25-50% of time spent on supervising. PROBLEM SOLVING SKILLS - Very great extent of responsibility on generating problem solutions. Very great extent of responsibility on serving as advisor/consultant. Very great extent of responsibility on developing operating procedures. Great extent of responsibility on influencing employee's work. WORKING RELATIONSHIPS -Continual contact with employees. Continual contact with vendors. Continual contact with customers. Occasional contact with general public; community or trade associations. Occasional contact with state or federal agencies. Significant influence to company operations. Significant influence on company image. PROFESSIONALISM - Very great exte