Job Description
Seasonal Steamboat- Ski Town, U.S.A. is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff.We pride ourselves on hiring the best employees and providing the best experience in the industry.Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger.We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities.BESIDES WORKING SOMEWHERE AWESOME, WHAT'S IN IT FOR YOU? Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees Discounted skiing and riding for friends and family of eligible employees Vacation and Sick Time policies for eligible employees to rest, relax and recharge Generous discounts on outdoor gear, apparel, rental cars, etc.Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage.This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.401(k) plan with generous company match Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education Paid parental leave of up to 6 weeks for eligible employees Free regional bus pass Click HERE for more information on our employee benefits! For information on Steamboat Ski & Resort Corporation's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at https://www.steamboat.com/doinggood.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.POSITION SUMMARY Love guest service and have a great driving record? Come and welcome guests to the Steamboat Grand! Must have a current driver's license.One year of guest service work experience is mandatory.Resume Required.ESSENTIAL DUTIES Greet guests and owners arriving and departing from the hotel, open the doors, park guest's cars, totes luggage and guest personal belongings to and from their rooms Provide superior service to our customers (internal and external) at all times Follow the Resort Etiquette Guidelines while interacting with the guest and respond to all guests in a courteous efficient manner Maintain cleanliness and safety of lobby and entryway, vacuum carpets, clean windows, remove trash, mop floors, empty trash cans, maintain fireplace, and keep bellman closet clean Assist front desk staff as needed, answer phones, back up switchboard during busy periods, deliver messages and packages to guests and staff Knowledge of the hotel's fire system and procedures in the event of an emergency Compliance with all company policies and procedures as well as any regulatory requirements Other duties as assigned REQUIRED QUALIFICATIONS 2 years of previous work history/education required Read, write, and interpret documents such as safety rules, operating and maintenance instructions and procedure Operate a standard transmission (stick shift) vehicle Must have at least one year customer service employment experience Operating a vehicle is an essential function of this position.Must meet SSRC minimum driving standards and have current Driver's license; a successful motor vehicle record background check is required Speak effectively before groups of customers or employees of organization Interact and maintain positive relationships with guests, co-workers and management consistent with SSRC's Service Excellence standards The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation's hourly pay range for this position.Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel.The range listed is just one component of Steamboat Ski & Resort Corporation's total compensation package for employees.Other rewards may include many region-specific benefits.Steamboat Springs area base hourly pay range:Starting at $17.00 - $18.00 per hour plus tips PHYSICAL REQUIREMENTS Must be at least 18 years of age Lift and carry up to 50 lbs.on a frequent basis Communicate clearly in English both written and verbal The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disab