Job Description
About Us Nestled in the Catskills just outside Livingston Manor, Beaverkill Valley Inn is a private club and boutique inn offering a personalized, high-touch guest experience.With 19 guest rooms, a full-service restaurant, and a range of indoor and outdoor amenities, we pride ourselves on creating a welcoming, memorable stay for every guest and member who walks through our doors.We're a small, dedicated team that values professionalism, attention to detail, and genuine hospitality.Every interaction matters here--and our front desk team plays a key role in setting the tone.Position Overview We're looking for a part-time Front Desk Agent who is friendly, organized, and proactive.This role is perfect for someone who takes pride in creating a warm first impression, enjoys staying busy, and has a natural ability to anticipate guest needs.You'll be the first point of contact for guests and members--both in person and over the phone/email--so professionalism, communication, and attention to detail are essential.Key Responsibilities Greet guests and members with a warm, professional, and welcoming demeanor Manage check-ins and check-outs efficiently and accurately Handle phone calls and email correspondence in a timely, polished manner Use the Jonas Chorum property management system to manage reservations and guest information Maintain awareness of daily operations, guest arrivals, and special requests Anticipate guest needs and provide thoughtful, personalized service Remember and recognize returning guests and members whenever possible Communicate guest feedback, concerns, or service issues promptly to management Keep the front desk and common areas clean, organized, and presentable Assist with light administrative and operational tasks as needed Please note:This list is not exhaustive and responsibilities may evolve based on business needs.Qualifications Previous hospitality or front desk experience preferred Experience with Jonas Chorum PMS strongly preferred Excellent phone, email, and in-person communication skills Strong attention to detail and organizational skills Ability to multitask and stay productive during slower periods Professional appearance and demeanor Positive attitude and team-oriented mindset Strong memory for guest preferences and details is a plus Physical & Work Requirements Ability to sit and stand for extended periods Ability to use a computer and phone systems for long durations Occasional light lifting (up to 25 lbs) Ability to work in a fast-paced environment and adapt to changing priorities Schedule Part-time hours (schedule may vary) Weekend and some evening availability required Why Join Us? At Beaverkill Valley Inn, the front desk is more than a check-in point--it's the heart of the guest experience.If you enjoy creating meaningful connections, staying organized, and being part of a collaborative team, you'll thrive here.Pay:$20.00 - $24.00 per hour Benefits:Employee discount Paid time off Work Location:In person.