Job Description
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Compensation: $15 - $17 hourly Responsibilities: Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests Mitigate customer complaints as needed Bookkeeping: keep accurate records of all hotel guest account information Communicate with housekeeping to make sure guest rooms are ready Qualifications: 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred Has previous experience or working knowledge of Microsoft Office and reservation management systems High school graduate, GED recipient, or equivalent Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills Well-versed in taking telephone calls and handling stressful situations About Company Began as a small company with a single hotel and one man’s vision to create a luxury experience accessible to everyone. From humble beginnings, Lotus Hospitality has expanded to operate seven hotels in less than a decade. Mark learned through years of hard work and experience how to capitalize on opportunities and maximize the potential of underperforming projects. From the execution of the company’s first major project in Kansas City, Lotus Hospitality’s unique new properties and historic refurbishments have changed the landscape of the city and sparked growth throughout the downtown corridor. But we’re nowhere close to finished. https://lotusgroupinc.com/