Job Description
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Compensation: $15 - $18 hourly Responsibilities: Perform regular bookkeeping duties: make sure hotel guest information is current and correct Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs Mitigate customer complaints as needed Work with the housekeeping staff to ensure rooms are ready for new guests Qualifications: Comfortable taking telephone calls and mitigating stressful situations Excellent time management skills, organizational skills, customer service skills, and interpersonal skills 1+ year of hotel industry experience or related job preferred Working knowledge of Microsoft Office and reservation management systems Must have graduated high school, received a GED or equivalent About Company As one of the original hoteliers in the United States, Sonesta has a solid understanding of what drives the passion for travel–service, beautiful surroundings, and an unmatched destination experience delivered with style. It’s our employees who deliver on this promise with integrity and passion, ensuring our future will be as strong as our past. Discover what you have been missing at Sonesta. Join us. We can’t wait to meet you.