Job Description
Job Summary:The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, employee development, and adherence to brand standards, while maintaining the integrity of the hotel.Education & Experience:At least 1 year of prior hotel management experience.Requirements:Must be able to convey information and ideas clearly.Must be able to evaluate and select among alternative courses of action quickly and accurately.Must work well in stressful, high-pressure situations.Must maintain composure and objectivity under pressure.Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.Must be able to work with and understand financial information and data and basic arithmetic functions.Essential Duties and Responsibilities:Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.Ensure staffing levels are appropriate for business needs and assist with covering shifts as needed to control costs and alleviate overtime.Comply with and ensure adherence to hotel standards and regulations to promote safe and efficient hotel operations.Maintain a warm and friendly demeanor at all times.Play a pivotal role in hotel sales efforts, including calling on top accounts, meeting clients, and conducting daily, weekly, and monthly meetings with on-site contacts.Conduct twice-daily walk-throughs of the hotel to ensure guest satisfaction through maintenance and housekeeping.Meet all financial review dates and corporate-directed programs in a timely manner.Ensure the hotel maintains budgeted productivity levels and adjust these levels as needed to meet guest needs and control costs.Develop managers for future advancement through mentorship and appropriate training programs.Adhere to all hotel policies and procedures and ensure compliance among hotel staff.Assist with the annual budgeting process as required.Ensure that required training is provided for both the General Manager and hotel associates through appropriate training programs.Create a positive team-oriented environment that focuses on guests through employee development and motivation.Regularly inspect rooms with the Housekeeping Manager and Maintenance Manager to ensure standards of cleanliness and maintenance are met.Ensure invoices are coded accurately and sent to the corporate office weekly to ensure timely payment to hotel vendors.Ensure all appropriate financial information is received by the corporate office each month in compliance with the monthly accounting calendar.Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.Prepare and conduct all interviews and follow hiring procedures according to hotel SOP.Interview all prospective final candidates for any vacant position within the hotel prior to extending an offer.Motivate, coach, counsel, and discipline all management personnel according to hotel SOP.Participate in required M.O.D.coverage as scheduled.Meet all clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.Be present in public areas during peak times, greeting guests and offering assistance as needed.Maintain procedures for handling the hotel safe, specifically with regard to security.Conduct daily guest ledger audits to ensure SOP compliance and take an active role in hotel credit.Complete required corporate training modules and become certified to train them as required.Ensure that all scheduled meetings take place on the property.Perform any other duties as requested by the Regional Director of Operations/VP Sales/CEO.Pay:$50,000.00 - $65,000.00 per year Benefits:Employee discount Flexible schedule Paid time off Work Location:In person.