Job Description
General Manager – Marriott Aloft Hotel Operations & Leadership LOCATION : Aloft San Jose Cupertino | 4241 Moorpark Ave, San Jose, CA 95129 SCHEDULE : Full-Time | Flexible Availability Required | Evenings, Weekends, & Holidays May Be Required PAY : Starting $100K-$110K Annual Salary + Bonus Opportunity BENEFITS : Executive leadership benefits package including hotel discounts, paid sick leave, paid vacation, health insurance, 401(k) plan, leadership development opportunities, and performance-based incentives. SUMMARY : Seeking an experienced, service-driven, and strategic hospitality leader to serve as General Manager for our Marriott Aloft property. This executive leadership role is responsible for overseeing all aspects of hotel operations, financial performance, guest satisfaction, team development, sales growth, and brand compliance while creating a culture centered around service excellence, accountability, and operational success. The ideal candidate is a dynamic hospitality professional with proven hotel leadership experience, strong business acumen, and the ability to inspire teams while driving operational and financial results. This role is ideal for a leader who thrives in a fast-paced environment and is passionate about guest experience, associate engagement, revenue generation, and Marriott brand standards. YOUR DAY-TO-DAY : Lead all day-to-day hotel operations including front office, housekeeping, food & beverage, engineering, guest services, sales, and administrative functions. Drive exceptional guest satisfaction and operational excellence by maintaining high standards of hospitality, cleanliness, service, and brand execution. Lead, mentor, coach, and develop department leaders, managers, and hotel associates to build high-performing teams and a positive workplace culture. Oversee recruiting, hiring, onboarding, training, performance management, employee engagement, corrective action, and leadership development initiatives. Ensure compliance with Marriott brand standards, company policies, operational procedures, and safety regulations. Analyze hotel performance metrics, STR reports, guest satisfaction scores, labor costs, and operational data to identify opportunities for improvement and revenue growth. Prepare and manage annual budgets, monthly forecasting, labor planning, and operational expense controls. Conduct monthly P&L reviews and partner with department leaders to ensure financial goals and profitability targets are achieved. Collaborate with sales and revenue management teams to maximize occupancy, ADR, RevPAR, and overall hotel revenue performance. Lead operational meetings, department head meetings, and executive leadership discussions to ensure alignment on hotel priorities and business goals. Resolve escalated guest concerns professionally and effectively while ensuring service recovery and guest retention. Maintain strong relationships with Marriott representatives, ownership groups, vendors, community partners, and local organizations. Participate in community engagement, networking events, and sales initiatives to strengthen the hotel’s market presence and public image. Ensure property maintenance, cleanliness, safety, and preventative maintenance programs are executed effectively. Support special projects, operational initiatives, renovations, and process improvement efforts as needed. WHAT IT TAKES TO SUCCEED : Minimum of 5 years of progressively responsible hotel leadership or hospitality management experience required. Previous General Manager, Assistant General Manager, Director of Operations, or department leadership experience strongly preferred. Marriott hotel experience preferred; Aloft, select-service, or lifestyle hotel experience is a plus. Strong understanding of hotel operations including front office, housekeeping, engineering, food & beverage, revenue management, and guest services. Proven ability to lead teams, drive performance, and create a culture of accountability and service excellence. Strong financial acumen including budgeting, forecasting, labor management, P&L analysis, and expense control. Sales-minded leader with experience supporting revenue growth, market positioning, and guest loyalty initiatives. Excellent leadership, communication, conflict resolution, and organizational skills. Ability to analyze operational and financial data and communicate actionable business strategies. Proficiency with hotel property management systems (PMS), Microsoft Excel, PowerPoint, and hotel operational reporting systems.