Job Description
Summary: The Hotel Manager has overall responsibility for the daily operations of multiple Rooms Division departments within the hotel. This is a developmental position for individuals to gain experience and develop demonstrated competency in all facets of hotel management including Sales and Marketing, Finance, Employee Development and ownership relations. The Hotel Manager is responsible for directing, implementing and maintaining a service and management philosophy which serves as a standard to respective department heads and staff and insures department's goals and hotel budgets are being met. Incumbent must utilize available resources to provide excellent guest satisfaction. The Hotel Manager will meet or exceed productivity standards, taking corrective action as needed to ensure standards are maintained. The Hotel Manager works with the General Manager to uphold Hyatt's unique corporate culture, product and Thompson brand standards. Qualifications: Directing Team Members Review and approve staff schedules taking into consideration expected guest arrivals and departures, occupancy levels, area demands, holiday activities, guest service needs and budgetary guidelines. Constantly maintain effective training programs ensuring personnel are highly productive. Ensure that team members have proper appearance and are following all hotel procedures. Ensure that all employees have the tools necessary to fulfill job expectations and guest needs. In absence of General Manager, will be responsible for overall operation of the hotel and empowered to make all necessary decisions and actions. Assume the role of liaison between all departments within the hotel and third-party operators Coach and develop the Director of Rooms towards achieving exceptional guest service, Hotel cleanliness and employee satisfaction results. Guest Services