Job Description
Marriott Albuquerque is currently seeking a Night Auditor, the night auditor will assure the highest guest satisfaction by providing superior customer service. Responsibilities: Check guests into and out of the hotel in an accurate, speedy, and courteous manner. Handle payments received. Resolve escalated guest relations issues when needed. Answer inquires pertaining to hotel policies and services. Respond to and follow up on all guest requests to ensure guests are satisfied with the hotel's services and accommodations. Positively represent and promote the property. Properly compile, complete, and distribute reports to management and team as directed. Report any maintenance security or safety issues. Other duties as assigned. Requirements: High school diploma or equivalent. Front Desk experience preferred, but will train. Highly motivated and self-directed. Exceptional customer service skills. Ability to stand for extended periods of time. Ability to work holidays and weekends based on the demands of the hotel. About Marriott Albuquerque: Albuquerque Marriott looks for team members who can grow, think, dream and create by focusing on ensuring an excellent customer experience. So, we are looking for someone who loves hospitality and wants to grow with the company. Come and join our awesome team in the largest hotel in Albuquerque, NM.